Services

Update your details on the old app

Are you using our new app?

You’re on the new app if your home screen looks like this.

We’ve built a new app to support you in the life you’re after. It includes new features to help you manage your money as well as making quick and easy payments.

We’ve started rolling out our new app, you might not have access to it just yet. Sit tight, we’ll let you know as soon as it’s available to you.

The information below relates to our old app.

Information on our new app

Two smartphones displaying the new AIB mobile app, with a purple-branded login screen on the left and an account overview with balances and spending summary on the right.

Services page on the AIB mobile banking app.

See and send your statements.

Set up Touch ID and Face ID (optional).

Change your address.

Add or hide one of your AIB accounts.

Verify your PPS Number.

Accounts how-to guides

Viewing and sharing e-statements

This video, titled Viewing and Sharing e-Statements, begins with the AIB logo and the text “Viewing and sharing e-statements – Manage your banking with our AIB mobile app” on a purple background. Soft background music plays throughout. The video features a smartphone screen demonstrating the AIB mobile app. It shows how to log in, navigate to the Services menu, and select Statements to view e-statements for a chosen account and month.

The demonstration continues by showing how to share a statement using the share icon, with options such as SMS or email. If sending by email, viewers see how to enter the recipient’s address and tap Send. The video also explains how to order a more recent statement by selecting the account and tapping “Order More Recent Statement,” which will be available the next working day and include transactions from the last statement date up to today. The video concludes with a closing screen featuring the AIB logo and the text: “Get it done in your AIB app,” “Manage your banking with our mobile app,” and the regulatory disclaimer: “Allied Irish Banks, p.l.c. is regulated by the Central Bank of Ireland.” The background music fades out gently.
[ON-SCREEN TEXT: Viewing and sharing e-statements – Manage your banking with our AIB mobile app]
[VISUAL: AIB logo appears above the title on a purple background; a smartphone is displayed showing the AIB mobile app demo]
[NON-SPEECH: light background music playing]

Here's a step-by-step guide on how to view and share e-statements.

Log in to the AIB Mobile App and tap Services, then tap Statements.
[VISUAL: Phone screen shows Services menu; Statements option highlighted]

Then select the account you want to view the statement for.
[VISUAL: Account list displayed on the phone screen]

And then select the month.
[VISUAL: Month selection dropdown appears]

If you’re looking to share this statement, you can tap the share icon and choose an option that works for you.
[VISUAL: Share icon highlighted; options for SMS, email displayed]

For example, SMS, email, etc.

If sending by email, enter the person’s email address, and tap Send.
[VISUAL: Email entry field and Send button shown]

To order a more recent statement, select the account and tap ‘Order More Recent Statement’ at the top of the screen.
[VISUAL: Order More Recent Statement button highlighted]

And it will be ready to view on the app the next working day.

This will include transactions from the date of your last statement up until today.

[Visual: AIB logo appears with the text:
“Get it done in your AIB app.”
“Manage your banking with our mobile app.”
“Allied Irish Banks, p.l.c. is regulated by the Central Bank of Ireland.”]
[Music fades out]
[End of video.]

View and share e-statements.

Show How to view and share e-statements video.

E-statements

Changing address

Changing your address

This video, titled Change of Address, begins with the AIB logo and the text “Change of Address – Manage your banking with our AIB mobile app” on a purple background. Soft background music plays throughout. The video features a smartphone screen demonstrating the AIB mobile app. It shows how to log in, access the Services menu, and select Profile followed by Address to update your details.

The demonstration continues by showing how to select the country, enter the new address or Eircode, and choose from suggested options. Viewers see how to confirm the address change by tapping Continue and then Confirm. The video also notes that additional information will appear if you have currency, finance, or leasing accounts. It concludes with a closing screen featuring the AIB logo and the text: “Get it done in your AIB app,” “Manage your banking with our mobile app,” and the regulatory disclaimer: “Allied Irish Banks, p.l.c. is regulated by the Central Bank of Ireland.” The background music fades out gently.
[ON-SCREEN TEXT: Change of Address – Manage your banking with our AIB mobile app]
[VISUAL: AIB logo appears above the title on a purple background; a smartphone is displayed showing the AIB mobile app demo]
[NON-SPEECH: light background music playing]

Here’s a step-by-step guide on how to change your address on the AIB app.

Log in to the AIB mobile app.
[VISUAL: Phone screen shows login page with username and password fields]

Tap on the Services menu.
[VISUAL: Services menu displayed on the screen]

Tap on Profile.
[VISUAL: Profile option highlighted]

And then Address.
[VISUAL: Address option selected]

Select the country for the new address.
[VISUAL: Country selection dropdown appears]

Now, enter the full address or the Eircode.
[VISUAL: Address entry field displayed]

As you start entering the address, you’ll be given options that you can choose from.
[VISUAL: Suggested address options appear below the entry field]

Once you’re happy that the address you’ve entered is correct, click Continue.
[VISUAL: Continue button highlighted]

To finally confirm the change of address, click Confirm.
[VISUAL: Confirmation screen displayed]

You have successfully changed the address on all your accounts.

Information is shown here if you have a currency, finance, or leasing account.
[VISUAL: Additional information displayed for special account types]

[Visual: AIB logo appears with the text:
“Get it done in your AIB app.”
“Manage your banking with our mobile app.”
“Allied Irish Banks, p.l.c. is regulated by the Central Bank of Ireland.”]
[Music fades out]
[End of video.]

Change your address.

Show changing of address video

Multiple Accounts View

This video, titled Adding an Account or Credit Card, begins with the AIB logo and the text “Adding an Account or Credit Card – Manage your banking with our AIB mobile app” on a purple background. Soft background music plays throughout. The video features a smartphone screen demonstrating the AIB mobile app. It shows how to log in, access the Services menu, and select Account Management to manage accounts.

The demonstration continues by showing how to add an account: tapping Add Account, entering the NSC and account number, assigning a nickname, and confirming the details. It also explains how to add a credit card by selecting Add another account, choosing Credit Card, entering the 16-digit card number, and giving it a nickname. Viewers see the confirmation steps for both account and credit card additions. The video concludes with a closing screen featuring the AIB logo and the text: “Get it done in your AIB app,” “Manage your banking with our mobile app,” and the regulatory disclaimer: “Allied Irish Banks, p.l.c. is regulated by the Central Bank of Ireland.” The background music fades out gently.
[ON-SCREEN TEXT: Adding an Account or Credit Card – Manage your banking with our AIB mobile app]
[VISUAL: AIB logo appears above the title on a purple background; a smartphone is displayed showing the AIB mobile app demo]
[NON-SPEECH: light background music playing]

Here’s a step-by-step guide on how to add an account or a credit card.

So you see it in the AIB app.

Log in to the AIB Mobile App.
[VISUAL: Phone screen shows login page with username and password fields]

Tap on the Services menu.
[VISUAL: Services menu displayed on the screen]

Tap on Account Management.
[VISUAL: Account Management option highlighted]

Here, you can add or hide accounts, create balance alerts, and manage your Quick Balance display.

We're going to add an account.

Tap Add Account.
[VISUAL: Add Account button highlighted]

Choose between adding an account or a credit card.
[VISUAL: Options displayed for Account or Credit Card]

Enter your NSC and account number, and give your account a nickname.
[VISUAL: Fields for NSC, account number, and nickname shown]

Information on e-statements is shown here.

Then tap Add Account.
[VISUAL: Add Account button tapped]

If the details that appear on screen are correct, tap Confirm.
[VISUAL: Confirmation screen displayed]

Your account has been successfully added to your profile.

To add a credit card, tap Add another account.
[VISUAL: Add another account option selected]

And then tap your credit card.

Enter the 16-digit credit card number, then give the account a nickname.
[VISUAL: Credit card entry field and nickname field displayed]

Information on e-statements is shown here.

Then, tap Add Credit Card.
[VISUAL: Add Credit Card button tapped]

If the details that appear on screen are correct, tap Confirm.
[VISUAL: Confirmation screen displayed]

Your credit card has been successfully added to your profile.

[Visual: AIB logo appears with the text:
“Get it done in your AIB app.”
“Manage your banking with our mobile app.”
“Allied Irish Banks, p.l.c. is regulated by the Central Bank of Ireland.”]
[Music fades out]
[End of video.]

Add or hide one of your AIB accounts

Show multi account view video

Multiple accounts view

Sustainability

MyMortgage tool

Services

Update your details on the old app

Are you using our new app?

Accounts how-to guides

Viewing and sharing e-statements

E-statements

Changing address

Changing your address

Multiple Accounts View

Multiple accounts view

Other services on our app

Accounts

Pay & Transfer

Cards

Apply & Open