Accounts

Demonstrates how to view and tap transactions in the AIB mobile app. Shows how to access transaction details, including dates, processing times, types, and categories for purchases, withdrawals, and transfers. The video features a purple background and a smartphone screen walkthrough.

This video, titled Tap into Your Transactions, begins with the AIB logo and the text “Tap into your transactions” on a purple background. Soft background music plays throughout. The video features a smartphone screen demonstrating the AIB mobile app. It shows how to log in, select an account, and tap individual transactions for more details.

The demonstration begins with a grocery purchase example, highlighting the difference between the transaction date and the processing date. It explains that processing can take a few days. The video then shows how transaction types are displayed, such as purchases, ATM withdrawals, and transfers, and how categories provide additional detail. Viewers see how to navigate back to the account screen and review other transactions, including an ATM withdrawal of €40, with its date, time, and processing timeline clearly shown.

The video concludes with a summary of transaction details and ends on a purple background featuring the AIB logo. The design is simple, with clear text and high-contrast visuals, making it easy to follow for all users.

[ON-SCREEN TEXT: Tap into your transactions]
[VISUAL: AIB logo appears on a purple background; a smartphone is displayed showing the AIB mobile app demo]
[NON-SPEECH: light background music playing]

Transactions are now tappable on the AIB app.

Here's how it works.

Log in to the AIB mobile app.
[VISUAL: Phone screen shows login page with username and password fields]

Select the account you wish to view the transactions in.
[VISUAL: Account list displayed on the phone screen]

Let’s look at the Green Grocery transaction in June.
[VISUAL: Transaction list with “Green Grocery” highlighted]

Simply tap the Green Grocery transaction to see more detail.
[VISUAL: Detailed transaction screen opens showing date, amount, and merchant name]

You can see from the transaction date that you made a purchase at Green Grocery on the 15th.
But the transaction did not hit your account until the 17th.

This is because it often takes a few days for a transaction to be processed.

The transaction date is the day you went in the shop, and the processing date is the day it posts to your account.

If we look at the transaction type, it shows that it was a purchase.
It could also be an ATM withdrawal, or a transfer, for example.

The category shows a bit more detail.

Tap the back arrow to navigate back to your account screen.
[VISUAL: Back arrow tapped; account overview screen appears]

Tap the current-account transaction.
[VISUAL: Another transaction selected on the screen]

When you move money between your accounts, it shows as ‘between my accounts’.

This is an ATM withdrawal of €40.
[VISUAL: Transaction details show €40 withdrawal with date and time]

You can see the time, date and place the money was taken out.
The withdrawal was made on the 14th, and it was processed two days later, on the 16th of June.

The transaction type is withdrawal, and the category is Withdrawals and Transfers.

[Visual: AIB logo appears with the text:

“Get it done in your AIB app.”

“Manage your banking with our mobile app.”

“Allied Irish Banks, p.l.c. is regulated by the Central Bank of Ireland.”]

[Music fades out]

[End of video.]

Shows how to view and share account details, including your IBAN, using the AIB mobile app. Demonstrates logging in, selecting an account, accessing account details, and sharing via the app’s share feature. Features a purple background and a smartphone screen walkthrough.

This video, titled Viewing and Sharing Your Account Details, begins with the AIB logo and the text “Viewing and sharing your account details – Manage your banking with our mobile app” on a purple background. Soft background music plays throughout. The video features a smartphone screen demonstrating the AIB mobile app. It shows how to log in, select an account, and access the Account Details section to view shareable information such as the IBAN.

The demonstration continues by showing how to tap the share arrow next to the IBAN and choose how and who to share it with, using options like email or messaging apps. The video concludes with a closing screen featuring the AIB logo on a purple background. The design is simple, high-contrast, and easy to follow for all users.

[ON-SCREEN TEXT: Viewing and sharing your account details – Manage your banking with our mobile app]
[VISUAL: AIB logo appears above the title on a purple background; a smartphone is displayed showing the AIB mobile app demo]
[NON-SPEECH: light background music playing]

Here’s a step-by-step guide on how to view and share your account details.

Such as your IBAN.

Log in to the AIB mobile app.
[VISUAL: Phone screen shows login page with username and password fields]

Then, from the account screen, select the account you want to share.
[VISUAL: Account list displayed on the phone screen]

By tapping Account Details, you'll see all the shareable details.
[VISUAL: Account details screen opens showing IBAN and other information]

Including the account's IBAN.

To send your IBAN to someone, tap the share arrow beside the IBAN.
[VISUAL: Share icon highlighted next to IBAN]

And select how and who you want to share it with.
[VISUAL: Options appear for sharing via email, message, or other apps]

[Visual: AIB logo appears with the text:

“Get it done in your AIB app.”

“Manage your banking with our mobile app.”

“Allied Irish Banks, p.l.c. is regulated by the Central Bank of Ireland.”]

[Music fades out]

[End of video.]