Cards

Manage your cards on the old app

Are you using our new app?

You’re on the new app if your home screen looks like this.

We’ve built a new app to support you in the life you’re after. It includes new features to help you manage your money as well as making quick and easy payments.

We’ve started rolling out our new app, you might not have access to it just yet. Sit tight, we’ll let you know as soon as it’s available to you.

The information below relates to our old app.

Information on our new app

Two smartphones displaying the new AIB mobile app, with a purple-branded login screen on the left and an account overview with balances and spending summary on the right.

Cards page on the AIB mobile banking app.

See or hear your debit card PIN.

Freeze and unfreeze a card (handy if you can't find your card).

Report a lost or stolen card (faster than going to a branch).

Order a replacement card.

Set up Apple Pay.

Help with managing your cards in the old app

How to Freeze your Card

Freeze and unfreeze a card (handy if you can’t find your card).

This video demonstrates how to freeze and unfreeze a debit or credit card in the AIB Mobile App. After the opening screen with the AIB logo and video title, the video transitions to a smartphone walkthrough. A cursor guides the viewer through the Cards menu, selecting the correct card, choosing the Freeze My Card option, and reading the important information displayed. The video shows what a frozen card looks like on-screen and demonstrates how the card can be unfrozen. It ends with the AIB logo, tagline, and regulatory text as the background music fades out.
[Visual: AIB logo appears centred.]

[On-screen text: “Freezing your card” and “Manage your banking with our mobile app.”]

[Soft background music plays.]

[Narrator:]

"Here’s a step-by-step guide on how to freeze your debit or credit card."

[Visual transition]

[Visual: The screen changes to the AIB Mobile App home screen. A cursor guides each action.]

"Log in to the AIB Mobile App and tap the Cards menu."

[Visual: The cursor taps Cards.]

"If you have more than one card, swipe across to find the correct one."

[Visual: The cursor swipes through multiple card images.]

"Tap Freeze My Card on the one you want to freeze."

[Visual: The cursor taps Freeze My Card.]

"You will then be presented with some important information about freezing your card."

"Tap Okay, Got It."

[Visual: The cursor taps to continue.]

[Visual: The selected card displays a frozen state with an ice icon.]

"The card now appears frozen on the screen. This card is temporarily frozen and cannot be used."

"If you later find your card, you can unfreeze it by tapping Unfreeze My Card."

[Visual: The cursor taps Unfreeze My Card.]

[Visual: The ice effect disappears from the card image.]

"The ice will disappear, and the card can be used again."

[Visual: AIB logo appears with the text:

“Get it done in your AIB app.”

“Manage your banking with our mobile app.”

“Allied Irish Banks, p.l.c. is regulated by the Central Bank of Ireland.”]

[Music fades out]

[End of video.]

Show freezing your card video

Report a lost or stolen card (faster than going to a branch).

This video explains how to cancel and replace a lost or stolen card through the AIB Mobile App. Beginning with the AIB logo and introductory text, the video transitions to a mobile walkthrough where a cursor selects the Cards menu, identifies the correct card, and chooses between “lost” or “stolen.” It demonstrates how to confirm the delivery address, choose whether to keep or replace the PIN, and complete the cancellation. The video ends with the usual AIB closing screen, tagline, and regulatory notice as the background music fades out.
[Visual: AIB logo appears.]

[On-screen text: “Lost or stolen card” and “Manage your banking with our mobile app.”]

[Background music plays softly.]

[Narrator:]

"If you’ve lost your card or it’s been stolen, here’s a step-by-step guide on how to cancel your card."

[Visual transition]

[Visual: The view switches to the AIB Mobile App home screen. A cursor demonstrates each step.]

"Log in to the AIB Mobile App and select the Cards menu."

[Visual: The cursor taps Cards.]

"If you have more than one card, swipe across to find the one that is lost."

[Visual: The cursor swipes through cards.]

"Then tap Cancel and Replace My Card."

[Visual: The button is selected.]

"From the list of options, choose either Lost Card or Stolen Card."

[Visual: The cursor selects one option.]

"You will then see the address that the new card will be sent to."

[Visual: The card replacement address appears on-screen.]

"If this is correct, tap Yes."

[Visual: The cursor confirms.]

"Next, you need to confirm whether you want to keep the existing PIN or to ask for a new PIN."

[Visual: A PIN preference screen appears.]

"Finally, check you are cancelling the right card and tap Confirm."

[Visual: The cursor confirms the cancellation.]

[Visual: A confirmation screen appears.]

"This screen confirms that you have successfully cancelled your card."

[Visual: AIB logo appears with the text:

“Get it done in your AIB app.”

“Manage your banking with our mobile app.”

“Allied Irish Banks, p.l.c. is regulated by the Central Bank of Ireland.”]

[Music fades out]

[End of video.]

Show how to cancel your card video

Cancelling your Card

Ordering a replacement card

Order a replacement card.

This video shows how to replace a damaged card through the AIB Mobile App. After an opening frame with the AIB logo and video title, the screen transitions into a mobile walkthrough. A cursor highlights each option on the screen: selecting the correct card, choosing “Replace My Damaged Card,” reviewing important notices, confirming the postal address for the new card, and selecting whether to keep or change the PIN. The video then displays a confirmation screen before ending with the standard AIB closing frame and regulatory information.
[Visual: AIB logo appears.]

[On-screen text: “Replacing a damaged card” and “Manage your banking with our mobile app.”]

[Background music plays softly.]

[Narrator:]

"Here’s a step-by-step guide on how to replace your card if it’s damaged."

[Visual: The view transitions to the AIB Mobile App home screen. A cursor indicates each action.]

"Log in to the AIB Mobile App and tap the Cards menu."

[Visual: The cursor taps Cards.]

"If you have more than one card, swipe across to find the one that is damaged."

[Visual: The cursor swipes through cards.]

"Then tap Replace My Damaged Card."

[Visual: The cursor selects the option.]

"Important information is displayed explaining how you can continue to use your existing card and PIN up until your new card arrives."

[Visual: A pop-up with information appears.]

"Tap OK, Got It."

[Visual: Cursor taps OK.]

"You will then see the address that the new card will be sent to. If this is correct, tap Yes."

[Visual: The cursor confirms the address.]

"Next, you need to confirm whether you want to keep the existing PIN or to ask for a new PIN."

[Visual: The PIN preference screen appears.]

"Then check you are ordering the right card and tap Confirm."

[Visual: Cursor confirms.]

"Finally, this screen confirms that you have successfully ordered a replacement card."

[Visual: A confirmation message is shown.]

"Tap View Accounts to go back to the main menu."

[Visual: Cursor taps View Accounts.]

[Visual: AIB logo appears with the text:

“Get it done in your AIB app.”

“Manage your banking with our mobile app.”

“Allied Irish Banks, p.l.c. is regulated by the Central Bank of Ireland.”]

[Music fades out]

[End of video.]

Show replacing a damaged card video

See or hear your debit card PIN.

This video explains how to access the “Show My PIN” feature in the AIB Mobile App. After the opening title screen, the video transitions to a mobile demonstration. A cursor highlights the Cards menu, “Show My PIN,” and the safety reminder screen. It then shows how users must press and hold the button to reveal the PIN, with warnings about keeping the screen private and audio accessibility considerations. The video ends with navigation back to the Cards menu and account screen, followed by the standard AIB end frame.
[Visual: AIB logo appears.]

[On-screen text: “Show my PIN” and “Manage your banking with our mobile app.”]

[Soft background music plays.]

[Narrator:]

"Here’s a step-by-step guide on how to find your PIN on the AIB app."

[Visual transitions to the AIB Mobile App home screen. A cursor guides each action.]

"Log in to the AIB Mobile App. Tap on the Cards menu."

[Visual: Cursor taps Cards.]

"Tap on Show My PIN."

[Visual: Cursor selects the option.]

"We advise you to keep in mind these points to help increase the safety of your PIN."

[Visual: A safety message appears onscreen.]

"Tap Continue."

[Visual: Cursor taps Continue.]

"Your PIN is on the next screen. Make sure no one can see your screen."

[Visual: The next screen loads.]

"If you’ve turned on accessibility on your phone, your PIN will be read out. So make sure no one can hear your PIN or see your screen."

"Then tap Hold to Show PIN and keep holding while you memorise your PIN."

[Visual: Cursor presses and holds the button.]

"To return to the main menu, tap on the Cards menu."

[Visual: Cursor taps Cards.]

"To return to the main account screen, tap View Accounts."

[Visual: Cursor taps View Accounts.]

[Visual: AIB logo appears with the text:

“Get it done in your AIB app.”

“Manage your banking with our mobile app.”

“Allied Irish Banks, p.l.c. is regulated by the Central Bank of Ireland.”]

[Music fades out]

[End of video.]

Show view my pin video

How to view your pin

Sustainability

MyMortgage tool

Cards

Manage your cards on the old app

Are you using our new app?

Help with managing your cards in the old app

How to Freeze your Card

Freeze and unfreeze a card (handy if you can’t find your card).

Report a lost or stolen card (faster than going to a branch).

Cancelling your Card

Ordering a replacement card

Order a replacement card.

See or hear your debit card PIN.

How to view your pin

Other services on our old app

Accounts

Pay & Transfer

Apply & Open

Services