Pay & Transfer

Animated mobile-app tutorial showing how to set up Zippay using the AIB mobile app. Steps are visually demonstrated with highlighted taps and on-screen prompts.

Music plays throughout.

Text appears: “How to set up Zippay.”

The scene transitions into an animated smartphone displaying the Zippay logo with text "Welcome to Zippay".

The text transitions to "With Zippay you can send, request or split payments using just a mobile number".

Text appears as each step is demonstrated.

Text appears: "to start, log into the AIB mobile app".

A cursor highlights and taps “Pay & Transfer.”

A menu opens, and the cursor selects “Zippay”.

Another screen appears. The cursor taps “Next.”

Another screen appears. The cursor taps “Add contacts now”.

A pop up appears. The cursor taps “Allow”.

On-screen instructions advise turning on services and status updates.

The cursor toggles the option on. The cursor then taps Continue.

On-screen instructions advise you can turn these off anytime in your settings.

The screen transitions to the "pick an account" menu.

On-screen instructions advise you will need to select an account to be your main Zippay account. You can change this at any time in your settings.

The cursor selects the account to to use, then taps continue.

The scene transitions into an animated smartphone displaying the accounts screen on the AIB mobile app with text: "How to manage Zippay in your AIB mobile app".

Text appears as each step is demonstrated.

Text appears: "To manage Zippay in your AIB mobile app go to settings".

A cursor highlights and taps “settings.”

The cursor taps "account management".

The cursor taps "Zippay".

Text appears: "You can then choose who can see and reach you on Zippay. And you can change your main Zippay account here at any time."

The phone screen fades out, and the AIB logo appears once again.

Text displays:

“For the life you're after”

“For more information go to aib.ie/Zippay.”

At the bottom, additional text reads:

“Allied Irish Banks, p.l.c. is regulated by the Central Bank of Ireland.”

Music fades out to close the video.

[Music playing]

[Visual: Animated smartphone showing Zippay logo and the text: “How to set up Zippay.”]

“How to set up Zippay. With Zippay you can send, request or split payments with just a mobile number.”

[Visual: Phone shows the AIB logo.]

“To start, log into the AIB mobile app.”

[Visual: Phone shows account screen on AIB mobile app. User selects Pay and transfer.]

“Tap pay and transfer".

[Visual: Animation transitions to pay and transfer menu. User selects Zippay.]

"Then tap Zippay and get set up in seconds.”

[Visual: Animation transitions to set up screen. User selects next.]

"on the following screen tap next".

[Visual: Animation transitions to contact request screen. User selects add contacts now.]

"To send or ask for money, we need access to your contacts. To do this, tap add contacts now. You can change this anytime in your mobile settings".

[Visual: Pop-up appears on screen. User selects allow.]

"Then tap allow".

[Visual: Animation transitions to stay up to date screen. User toggles services and status updates on, the user taps continue.]

"To stay up to date with your activity on Zippay, turn on services and status updates. Then tap continue. You can turn these off at any time in your settings".

[Visual: Animation transitions to pick an account screen, the user taps their account, then taps continue.]

"Next you will need to select an account to be your main Zippay account. This will be the account you use to send and receive money, to and from your contacts. You can change this account anytime in settings. If your Zippay account is with another bank, we'll let you know here. Once you've selected the account, tap continue".

[Visual: Animation transitions to you're all set screen, the user taps close.]

"Now you're all set up to send, request or split payments using just a mobile number with Zippay. 

[Visual: Animation transitions to smartphone showing accounts screen, and text:"How to manage Zippay in your AIB mobile app".]

"How to manage Zippay in your AIB mobile app".

[Visual: User taps settings. A menu appears and the user taps account management, then taps Zippay.]

"To manage Zippay in your AIB mobile app, go to settings, tap account management, and then tap Zippay. You can then chose who can see and reach you on Zippay. And you can change your main Zippay account here at any time. 

[Visual: The phone disappears; the AIB logo appears.]

[Text on screen:

“For the life you're after.”

“For more information go to aib.ie/zippay.”

“At the bottom: “Allied Irish Banks, p.l.c. is regulated by the Central Bank of Ireland.”]

[End of video.]

Animated mobile-app tutorial showing how to set up Zippay using the AIB mobile app. Steps are visually demonstrated with highlighted taps and on-screen prompts.

This video provides a clear walkthrough of how to request money and split payments using Zippay in the AIB Mobile App.

It begins with an animated smartphone displaying the Zippay logo and on-screen text introducing the topic, before transitioning onto the mobile app account screen, where a cursor demonstrates each step in real time.

Viewers are shown how to navigate to the "Zippay” section through the Pay & Transfer menu, and then into the "request money" section.

The video highlights selecting a contact to request money from, entering the amount of money you are requesting and the confirmation step, reminding users to check that the information is correct before continuing.

The video then highlights being brought back to the Zippay hub, where there will be a new notification on the Zippay history.

The video then transitions to an animated smartphone displaying the Zippay logo and on-screen text introducing the "splitting a payment" section of the video, before transitioning onto the mobile app Zippay menu, where a cursor demonstrates each step in real time.

The video then highlights selecting the "split a payment" option, selecting the contacts you are requesting payment from, entering the amount of money you are requesting, then adding a note about what the payment is for and the confirmation step, reminding users to check that the information is correct before continuing.

The video then transitions to an animated smartphone displaying the Zippay logo and on-screen text introducing the "make or decline a payment request" section of the video, before transitioning onto the mobile app Zippay menu, where a cursor demonstrates each step in real time.

The video hightlights the Zippay history section of the Zippay hub to view view payment requests to and from your account. The video then instructs users to make or decline a payment by tapping on the contact who has requested it, then tapping "continue" if you want to make the payment, or "decline" if you don't want to make the payment. The video then show's the confirmation screen, instructing users to tap "pay now" to complete the payment, or if you have decided not to pay now tapping "decline".

The video then highlights being brought back to the Zippay hub, where there will be a new notification on the Zippay history.

It ends with the AIB logo and regulatory text on screen as the background music fades out.

[Music playing]

[Visual: Animated smartphone showing Zippay logo and the text: “How to request money and split a payment on Zippay.”]

“How to request money and split a payment on Zippay.

[Visual: Phone shows the AIB logo.]

“To start, log into the AIB mobile app.”

[Visual: Phone shows account screen on AIB mobile app. User selects Pay and transfer.]

"To make a payment, tap Pay and Transfer".

[Visual: Animation transitions to pay and transfer menu. User selects Zippay.]

"Tap Zippay".

[Visual: Animation transitions to Zippay menu. User selects request money.]

"Then, tap Request money".

[Visual: Animation transitions to contacts screen. User selects a contact.]

"Next choose the contact you want to request money from. Only contacts with a green Zippay logo can send you money using Zippay. ".

[Visual: Animation transitions to payment screen. User enters the amount they are requesting and selects continue.]

"Enter the amount you are requesting, then tap Continue".

[Visual: Animation transitions to confirm screen. User selects request money now.]

"If the details are correct, tap Request money now".

[Visual: Animation transitions to confirmation screen. User selects close.]

"Now tap Close on the payment confirmation screen".

[Visual: Animation transitions to Zippay menu.]

"It will take you back to the Zippay Hub with a new notification on the Zippay History.

[Visual: Animated smartphone showing pay and transfer menu and the text: “Splitting a payment.”]

"Splitting a payment"

[Visual: Animation transitions to Zippay menu. User selects split a payment.]

"If you want to request money from more than one person, tap the Split a payment feature".

[Visual: Animation transitions to contacts screen. User selects a list of contacts, then taps continue.]

"You can split a payment with up to 30 Zippay contacts. First, select the contacts you are requesting payment from. Tap Continue".

[Visual: Animation transitions to split details screen. User enters the amount they are requesting, then taps continue.]

"Enter the amount you are requesting, then tap Continue".

[Visual: Animation transitions to note screen. User enters a note.]

"Add a note about what the payment is for".

[Visual: Animation transitions to confirm screen. User selects request money now.]

"If the details are correct, tap Request money now".

[Visual: Animation transitions to confirmation screen. User selects close.]

"Now tap Close on the payment confirmation screen".

[Visual: Animation transitions to Zippay menu.]

"It will take you back to the Zippay Hub".

[Visual: Animated smartphone showing Zippay menu and the text: “Make or decline a payment request.”]

"Make or decline a payment request".

[Visual: User selects a contact from Zippay history.]

"To view payment requests to and from your account, go to Zippay History. To make or decline a payment, tap the contact who has requested it".

[Visual: Animation transitions to Payment screen. user taps continue or decline.]

"If you want to make the payment tap Continue. If you don’t want to make the payment, tap Decline".

[Visual: Animation transitions to confirm screen. User selects pay now or decline.]

"On the next screen tap Pay now to complete the payment. Or, if you have decided not to pay now, tap Decline".

[Visual: Animation transitions to Zippay menu.]

"It will take you back to the Zippay Hub with a new notification on the Zippay History".

[Visual: The phone disappears; the AIB logo appears.]

[Text on screen:

“For the life you're after.”

“For more information go to aib.ie/zippay.”

“At the bottom: “Allied Irish Banks, p.l.c. is regulated by the Central Bank of Ireland.”]

[End of video.]

A step-by-step guide showing how to cancel a direct debit using the AIB Mobile App, including how to find active and inactive direct debits and complete the cancellation securely.

This video provides a clear walkthrough of how to cancel a direct debit using the AIB Mobile App. It begins with the AIB logo and on-screen text introducing the topic before transitioning into a phone screen where a cursor demonstrates each step in real time. Viewers are shown how to navigate to the “Direct Debits” section through the Pay & Transfer menu, how to view both active and inactive direct debits, and how to select and cancel the correct one. The video highlights the confirmation step, reminds users to inform the merchant of the cancellation, and demonstrates where cancelled direct debits appear on the inactive list. It ends with the AIB logo and regulatory text on screen as the background music fades out.

[Visual: The AIB logo appears centred on a plain background.]

[On-screen text: “Cancelling a Direct Debit” appears beneath the logo. Below that, the text reads: “Manage your banking with our mobile app.”]

[Background music plays softly.]

Narrator:

"Here’s a step-by-step guide on how to cancel a direct debit."

Step-by-step walkthrough

[Visual transition The view shifts to a smartphone screen displaying the AIB Mobile App home screen. A cursor taps through each step.]

"Log in to the AIB Mobile App, and tap Pay & Transfer."

[Visual: The cursor taps Pay & Transfer.]

"Then tap Direct Debits."

[Visual: The Direct Debits screen opens, showing two tabs: Active and Inactive.]

"You can now see active and inactive direct debits."

"Select the direct debit that you want to cancel."

[Visual: The cursor taps a direct debit entry, opening its details page.]

"Scroll down and tap Cancel Direct Debit."

[Visual: The cursor scrolls down and selects Cancel Direct Debit.]

"Check you’re cancelling the right one, and then tap Confirm."

[Visual: A confirmation prompt appears. The cursor taps Confirm.]

"You have now cancelled the direct debit."

[Visual: A confirmation message appears on screen.]

"Remember to let the merchant know that the payment has been cancelled."

"Tap Direct Debit List to return to the Active Direct Debits screen."

[Visual: The cursor taps the button, returning to the previous list.]

"By tapping on the Inactive option, you will see the direct debits that you have cancelled."

[Visual: The cursor taps Inactive, and the cancelled direct debit appears in the list.]

[Visual: AIB logo appears with the text:

“Get it done in your AIB app.”

“Manage your banking with our mobile app.”

“Allied Irish Banks, p.l.c. is regulated by the Central Bank of Ireland.”]

[Music fades out]

[End of video.]