Cards

Manage your cards on the app

Still using our old app?

You’re on the old app if your login screen is white and your home screen looks like this.

The information below relates to our new app. We’ve started rolling out our new app, you might not have access to it just yet. Sit tight, we’ll let you know as soon as it’s available to you.

We’ve built a new app to support you in the life you’re after. It includes new features to help you manage your money as well as making quick and easy payments.

Information on our old app

Two smartphones displaying the old mobile app, showing a login prompt screen on the left and an accounts overview with balance and quick pay option on the right. The new app is available on app version 26.6.23 and higher

Manage your cards all from within the AIB mobile app

Smartphone displaying the mobile app card screen, with debit card details, options to freeze the card, see details, view PIN, and a list of recent transactions below.

You can easily and securely:

Freeze and unfreeze your personal cards.

Order a replacement card if yours is lost or stolen.

Set up your card for Apple Pay or Google Pay.

View your debit card PIN.

Increase your credit card limit.

Cards how-to guides

How to freeze your card on the new app

Video description & transcripts

This video provides a step-by-step guide to freezing and unfreezing a card in the AIB mobile app. It shows how to log in, access the cards section, and select a card to manage.

The video demonstrates how to freeze a card, explains what happens when a card is frozen, and shows how to reverse the action by unfreezing the card. It also highlights that freezing a card can help prevent unauthorised payments if the card is temporarily lost or misplaced.
[Music playing]

[Visual: iPhone displayed on the left showing the AIB app home screen with log in button at the bottom and AIB logo above; title appears on the right: “How to freeze a card.”]

[Narrator / On-screen text:]
“Here’s a video on how to freeze a card in the AIB mobile app.”

“There are situations when you may want to freeze your card.”

[Visual: Phone screen displays the AIB app login screen.]

“To start, log into the app.”

[Visual: Home screen displayed with Cards option highlighted.]

“From your home screen, tap on Cards.”

[Visual: Multiple cards displayed with swipe interaction.]

“If you have more than one card, swipe across until you see the card you want to freeze.”

[Visual: Freeze option displayed for selected card.]

“You will see the freeze option if it’s available for that card.”

[Visual: Freeze button selected.]

“Tap Freeze.”

[Visual: Card status changes to frozen with confirmation message displayed.]

“Your card will appear frozen, and you’ll see a message to confirm.”

[Visual: Card shown with restricted usage indicator.]

“This will stop most payments going through on this card.”

[Visual: Unfreeze option displayed.]

“You can unfreeze your card at any time by tapping Unfreeze and the card can be used again.”

[Visual: AIB logo spins into view. Text underneath reads: “For the life you’re after.” An arrow points to aib.ie.]

[Text: For the life you’re after. Visit AIB.ie]

[Text: Allied Irish Banks, p.l.c. is regulated by the Central Bank of Ireland.]

[Music fades out]
[End of video]

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