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Everything you need to get started on the new AIB mobile app

Still using our old app?

You’re on the old app if your login screen is white and your home screen looks like this.

The information below relates to our new app. We’ve started rolling out our new app, you might not have access to it just yet. Sit tight, we’ll let you know as soon as it’s available to you.

We’ve built a new app to support you in the life you’re after. It includes new features to help you manage your money as well as making quick and easy payments.

Information on our old app
Two smartphones displaying the old mobile app, showing a login prompt screen on the left and an accounts overview with balance and quick pay option on the right. The new app is available on app version 26.6.23 and higher

Safe & secure banking

Smartphone displaying the mobile app “Payments” screen, with options including transfers, Zippay, bill payments, mobile top-up, and charity donations, along with recent transaction details below.

Use the app to:

 Keep an eye on your payments and how much money you have in your accounts.

 Send or request money with Zippay.

 Manage your payments.

 Freeze your card if you’ve lost it or report it if it’s been stolen.

 Track your spending and create budgets to help manage your money.

To start using the app

Download the AIB mobile app from your App Store (iOS) or Google Play (Android).

To use the app, you will need to join.

  • Once you’ve downloaded the app, tap ‘Join AIB’ and follow the on-screen set up steps. We will ask you to confirm details such as your mobile number, date of birth, email and home address. We will also ask you to take a selfie using Selfie Check and to take a photo & scan your Passport.
  • You will be asked to create a 5-digit personal access code (PAC) and after we will then provide you with your registration number on screen.
Smartphone displaying the AIB mobile app welcome screen with a person using a laptop, overlaid text reading “Making your money easy to manage,” and buttons for “Join AIB” and “Log in"

Already using the app?

Smartphone displaying the AIB mobile app home screen with account balances, including a current account and credit card, spending summary at the top, and navigation options along the bottom.

Forgot your log in details?

If you’ve forgotten your log in details, you can get access to them.

To get access to your registration number:

  1. On the log in screen, select ‘Registration number’ as your log in option.
  2. Select ‘Forgot your Registration number’ and follow the on-screen steps to access it.

You will need your 7-digit debit card number (if you’ve more than one debit card, any can be used), the name on your debit card, your date of birth and mobile number.

Resetting your personal access code (PAC):

You will need to reset your PAC if you’ve forgotten it.

  1. During log in, enter your ‘Registration number’.
  2. On the next screen where it asks you for your PAC, click ‘Forgot your Personal Access Code’.
  3. You will be given the option to reset your PAC either with your debit card or with Selfie Check.
  4. Enter a new 5-digit PAC number and tap ‘Confirm’.
  5. Follow the on-screen steps to reset your PAC.

PAC numbers cannot be consecutive (like 12345), all the same number (like 77777), used before or part of your registration number.