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Still using our old app?

You’re on the old app if your login screen is white and your home screen looks like this.

The information below relates to our new app. We’ve started rolling out our new app, you might not have access to it just yet. Sit tight, we’ll let you know as soon as it’s available to you.

We’ve built a new app to support you in the life you’re after. It includes new features to help you manage your money as well as making quick and easy payments.

Information on our old app
Two smartphones displaying the old mobile app, showing a login prompt screen on the left and an accounts overview with balance and quick pay option on the right. The new app is available on app version 26.6.23 and higher.

What is Selfie Check?

Selfie Check uses facial biometrics to let us check it’s really you making payments on your app. We use the latest technology to recognise the things that make your face unique, so we know it’s you in control of your money. 

Enrolling for Selfie Check

If you have enrolled for Selfie Check on our old app, you don’t need to re-enrol. 

To enrol:

  1. Log in to the app.
  2. Tap on the profile icon in the top left-hand corner of the home screen.
  3. Tap ‘Login and security’.
  4. Tap ‘Selfie Check’ and follow the on-screen steps to enrol.
  • We will ask you to take a photo of yourself and upload a picture of your Passport.
  • The facial biometrics we collect will be stored by AIB and will only be used to make sure it’s you on the app.
  • When you make a payment, we’ll ask you to enrol for Selfie Check during the payment if you haven’t already.

Using Selfie Check to make payments in the AIB mobile app

When we ask you to use Selfie Check while making payments, we’re checking that it’s really you. The process is simple:

  1. You’ll be asked to present your face to the camera.
  2. We compare your face to the selfie picture that you took when you enrolled.
  3. If your face matches, then you can make your payment.

When do I have to use Selfie Check for payments?

  • We will ask you complete a Selfie Check for payments to new payees over €250 in the app.
  • If you’ve chosen to save a payee, we will only ask you complete a Selfie Check the first time you send that payee money.
  • If you chose to make a payment with Zippay, a Selfie Check will apply each time you make a payment over €250.
  • There is more information here on transaction limits.
  • You can make payments without Selfie Check on Internet Banking and in any branch.