How do I transfer money?

1. Log in to the app.
2. Tap the ‘Payments’ option in the bottom tab.
3. Tap ‘Send a bank transfer’.
4. Enter the amount you want to ‘Send’.
5. Then, tap ‘From Account’. This is the account you want to send the money from.
6. Then, tap ‘To Account’. This is the company or person you want to pay. If you are setting up a new person to pay, tap ‘New’ in the top right-hand corner of pop-up screen. We will ask you to answer some fraud awareness questions. You will need the payee account name and IBAN. We use Selfie Check to save the payee.
7. Once you’ve created and saved the payee, you can add a message for you and the person you are paying under ‘Add a reference’.
8. Before you press ‘Continue’, select the ‘Payment type’. The payment type will default to ‘Instant’ (money normally arrives within seconds) but you can choose ‘Standard’ (money arrives on the same or next business day).
9. The ‘Verification of Payee’ check (that is where we check the name of the person you are paying against the name on their account) is done at this point, and you will be given one of the four possible answers:
  1. Match – the name fully matches.
  2. Details do not match – the name does not match.
  3. Match not possible – we are unable to check the name.
  4. Close match - the name does not fully match.
  - More information about Verification of payee and what these answers mean can be seen on our Verification of payee page.
10. Confirm the details are correct and tap ‘Continue’. If the details do not match, you should not make the payment. Check the details of the payee.
11. If you’ve not saved the person you want to pay, you will be asked to complete Selfie Check, before you send the payment. This is to confirm that it is you who is making the payment.
12. You can see the completed payment in the ‘Recently paid’ section of the ‘Payments’ tab.
Send again

With ‘Send again’, you can repeat a payment by tapping the transaction. No need to start again. Just tap the payment and follow the steps to repeat it.

You can also adjust to the amount or the account you are sending money from.
1. Log in to the app.
2. Go to the Pay & Transfer menu.
3. Select the option to suit your request:
  - To another RoI account - these are accounts you set up previously using Internet or by one of Customer Service Advisors in Phone Banking.
  - Between My Accounts.
4. Follow the instructions to complete your request.
1. Log into AIB Internet Banking.
2. Click on Pay & Transfer
  - To transfer money to one of your other AIB accounts, click on Between My Accounts
  - To transfer money to another RoI account, click on Another Irish Account
3. Follow the instructions on screen to complete your transfer request.
It's important to have the International Bank Account Number (IBAN), or National Sort Code (NSC) & Account Number for the receiving account.

You will also need your AIB Card Reader to complete transfers to 3rd party accounts.

If you would like to save account details for future payments, click on Payees to save the details for use again.

Watch how to do this in the old app

Video description & transcripts

Music plays throughout.

The video begins with the AIB logo.

Text appears: “One-off payment – Manage your banking with our mobile app.”

The scene transitions into an animated smartphone displaying the AIB mobile app home screen.

Text appears as each step is demonstrated.

A cursor highlights and taps “Pay & Transfer.”

A menu opens, and the cursor selects “To another Irish account.”

Another screen appears. The cursor taps “Make a one-off payment.”

The cursor selects the account to pay from, then highlights fields to enter the recipient’s name and IBAN. Each field is visually emphasised as it is filled.

The user taps Continue.

A confirmation screen appears summarising the details.

On-screen instructions advise checking the amount and IBAN.

The cursor taps Confirm.

Text appears explaining payment timelines:

• Same-day processing applies for transfers to AIB accounts.

• For other banks, payments before 2 p.m. process the same business day.

• Payments after 2 p.m. process the next business day.

The phone screen fades out, and the AIB logo appears once again.

Text displays:

“Get it done in your AIB app”

“Manage your banking with our mobile app.”

At the bottom, additional text reads:

“Allied Irish Banks, p.l.c. is regulated by the Central Bank of Ireland.”

Music fades out to close the video.
[Music playing]

[Visual: AIB logo and the text: “One-off payment – Manage your banking with our mobile app.”]

“Here’s a step-by-step guide on how to make a one-off payment to another person with an Irish bank account.”

“If you need to pay this person regularly, you can set them up as a payee on Internet Banking using a card reader.”

[Visual: Phone shows the AIB app. A cursor highlights Pay & Transfer and taps it.]

[Visual: User selects To another Irish account, then Make a one-off payment.]

“Select the account that you want to use and enter the name and IBAN of the person you are sending money to. Tap Continue.”

[Visual: Name and IBAN entered then 'Continue' tapped.]

“To complete the payment, check the payment to make sure that you’ve entered the correct amount and IBAN. Click Confirm.”

[Visual: Confirm tapped.]

“Your payment will be processed on the same day if the person has an AIB account.”

“If the payment is made to another financial institution before 2 p.m., it will be processed the same business day.”

“If it’s made after 2 p.m., the payment will credit the person’s account the following business day.”

[Visual: The phone disappears; the AIB logo appears.]

[Text on screen:

“Get it done in your AIB app.”

“Manage your banking with our mobile app.”

“At the bottom: “Allied Irish Banks, p.l.c. is regulated by the Central Bank of Ireland.”]

[End of video.]

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