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Issues with My Card

Lost card?

Report your card lost or stolen,
freeze your card,
order a replacement card

Fraud

Do you think you have been scammed? Report it! How to report and protect yourself from fraud

Raise a dispute

Learn how we can sometimes reverse a payment on your card through the Visa dispute resolution process

Card doesn’t work?

Tips for credit or debit card users if your card didn’t work

Emergency Cash Service

See how we can provide you with an Emergency Cash Advance Facility within 48 hours in most countries

Payments, Interest and charges

How do I pay my AIB Credit Card bill

See various ways to pay here

Set up and manage direct debits

How to set up and manage direct debits for paying on my AIB Credit Card

Credit Card Interest Rates

Compare our Interest Rates

Fees and charges for Personal AIB credit cards

Learn about fees and charges and when we charge it

Balance Transfer (PDF, 2 pages, 154KB)

Our balance transfer offer applies to balances transferred from store cards or non-AIB cards

Worried about payments?

If you’ve missed a credit card or loan repayment your account is in ‘arrears’. Talk to us about your difficulty with payments

Credit Card Fees and Interest FAQ

A Guide to your Credit Card Fees and Interest

Using My Card

Shopping online

Having trouble shopping online? See our Q&A for secure online shopping for most common queries

Contactless payment

Learn about making contactless payments

Apple Pay

A simple, secure way to pay with your Apple device

Google Pay

Google Pay is the fast, simple way to pay with Google and AIB

Swap card or increase limit

Learn how to swap to a different credit card, or how to increase your credit limits

Change address on my card

Learn how to change your home address on your credit card

PIN

Retrieve, change or reset my PIN

Other card management questions

Find details on managing your card and more

Guides

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AIB Credit Cards

Want more flexibility? See our credit card options and start your application today.
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Making the most of your cards

Your guide to use card effectively. From avoiding fees to making the most of rewards.
Woman relaxing at home doing online shopping with her AIB visa click card.

How credit cards work

Understand the basics of credit cards. Learn about APR, limits, and what minimum payments mean.

Important Documents