Trouble logging in to the old AIB mobile app

Are you using our new app?

You’re on the new app if your home screen looks like this.

We’ve built a new app to support you in the life you’re after. It includes new features to help you manage your money as well as making quick and easy payments.

We’ve started rolling out our new app, you might not have access to it just yet. Sit tight, we’ll let you know as soon as it’s available to you.

The information below relates to our old app.

Information on our new app

Two smartphones displaying the new AIB mobile app, with a purple-branded login screen on the left and an account overview with balances and spending summary on the right.

Why can’t I log in to the mobile app?

Which device do you have?

Apple iOS

Android

Apple iOS

Why can’t I log into the app

Check if your phone has up-to-date software

If the current version of iOS in your phone is not the latest one, install the new version.

If your phone can’t upgrade to a supported operating system, it is no longer safe to bank online and you won’t be able to log into the AIB mobile app.

Is your iPhone software up to date?

Checking your operating system Apple - Video Descriptions and Transcripts

This video, titled How to Make a Payment Once You’ve Enrolled for Selfie Check, begins with a mobile phone on screen displaying the AIB logo and the text “Welcome to AIB.” Soft background music plays throughout. The video features a smartphone walkthrough of the AIB mobile app. It explains how to log in, navigate to Pay and Transfer, and select Pay an Irish Account. Viewers see how to choose the account to pay from, enter the payee’s name and IBAN, and input the payment amount with an optional message.

The demonstration continues by showing how to confirm details, tap Make Payment, and follow on-screen instructions to take a selfie for identity verification. The video explains payment processing timelines: same-day for AIB accounts, and same business day for other institutions if submitted before 2 p.m. Payments after 2 p.m. are credited the next business day. It concludes by showing navigation options to return home or view recent payments. The closing screen displays the AIB logo and the text: “For the life you're after,” “aib.ie,” and the regulatory disclaimer: “Allied Irish Banks, p.l.c. is regulated by the Central Bank of Ireland.” The background music fades out gently.
[VISUAL: Mobile phone displayed on screen with AIB logo; text beneath reads “Welcome to AIB”]
[NON-SPEECH: light background music playing]

How to make a payment once you’ve enrolled for Selfie Check?

Log in to the AIB Mobile app, tap Pay and Transfer, then Pay an Irish Account.
[VISUAL: Phone screen shows Pay and Transfer menu; Pay an Irish Account option highlighted]

Tap the account you want to pay from.
[VISUAL: Account list displayed on screen]

Tap Pay Someone New.
[VISUAL: Pay Someone New option selected]

Enter the payee's name and IBAN, then tap Continue.
[VISUAL: Fields for name and IBAN shown; Continue button highlighted]

Enter the amount you want to pay, and add statement messages for reference, if you need.
[VISUAL: Amount entry field and optional message field displayed]

Tap Continue. Check the details are correct.
Then tap ‘Make Payment’.
[VISUAL: Confirmation screen with Make Payment button highlighted]

Follow the instructions on-screen to take your selfie and confirm your identity.
[VISUAL: Camera screen with oval outline for face positioning; Take Photo button appears]

Payment will be processed the same day if the payee holds an AIB account.

If the payment is made to another financial institution before 2 p.m., it will be processed the same business day.
If it’s made after 2.00 p.m., it will credit the payee’s account the following business day.
[VISUAL: Clock icon and calendar animation appear briefly]

Tap ‘View Accounts’ to go back home or ‘Payment Logs’ to see recent payments.
[VISUAL: Options for View Accounts and Payment Logs displayed on screen]

[Visual: AIB logo appears with the text:
“For the life you're after.”
“aib.ie”
“Allied Irish Banks, p.l.c. is regulated by the Central Bank of Ireland.”]
[Music fades out]
[End of video.]

Check date & time settings

Go to Phone Settings (General) > Date & Time > make sure Automatic Date & Time is turned on.

Check focus modes

If you are using Focus Modes, some of our services may not work.

Under Allow Notifications in Focus Mode, select AIB Mobile.

Check if you have the latest version of our app

It’s best to have auto updates turned on so you have the latest version of the app.

If you’re still having trouble - delete and reinstall the app. You will need to re-enrol for Strong Customer Authentication (SCA) and then log in as normal.

Do you have the latest version of the AIB mobile app? (Apple Store)

Updating you mobile banking app Apple - Video Descriptions and Transcript

This video, titled Updating Your AIB Mobile Banking App (iPhone), begins with the AIB logo and the text “Updating your AIB mobile banking app (iPhone) – Manage your banking with our AIB mobile app” on a purple background. Soft background music plays throughout. The video features a smartphone walkthrough showing how to open the App Store, search for “AIB Mobile Banking,” and select the AIB Mobile app.

The demonstration explains what the button indicates: if it says “Open,” the app is up to date; if it says “Update,” the app needs updating. It then shows tapping “Update” to install the latest version. The video concludes with a closing screen featuring the AIB logo and the text: “Get it done in your AIB app,” “Manage your banking with our mobile app,” and the regulatory disclaimer: “Allied Irish Banks, p.l.c. is regulated by the Central Bank of Ireland.” The background music fades out gently.
[ON-SCREEN TEXT: Updating your AIB mobile banking app (iPhone) – Manage your banking with our AIB mobile app]
[VISUAL: AIB logo appears above the title on a purple background; a smartphone is displayed showing the App Store demo]
[NON-SPEECH: light background music playing]

Here’s a simple guide to ensure your AIB Mobile Banking app is up to date on iPhone.
Go to the App Store and search ‘AIB Mobile Banking’.
[VISUAL: App Store icon tapped; search bar shows “AIB Mobile Banking”]

Tap on AIB Mobile.
[VISUAL: AIB Mobile app icon and details displayed]

If it says ‘Open’, your app is up to date.
[VISUAL: Button shows “Open” highlighted]

If it says ‘Update’, this means you’re not on the latest version of the app, and it needs updating.
Tap Update.
[VISUAL: Button shows “Update” highlighted; update in progress]

[Visual: AIB logo appears with the text:
“Get it done in your AIB app.”
“Manage your banking with our mobile app.”
“Allied Irish Banks, p.l.c. is regulated by the Central Bank of Ireland.”]
[Music fades out]
[End of video.]

If you have lost your phone, or had it stolen, or you have a new phone and/or a new phone number, please follow these steps.

If you get a new mobile phone you will have to download the AIB mobile app again to set up your new phone for SCA. And if you change your mobile phone number you need to update it online.

If you still have your old phone, update your phone number through the settings menu of the app or Internet Banking.

Download our app to your new phone and set up Strong Customer Authentication (SCA). You’ll need the code before you log in; If you do not have the code, please contact us and we will post it out to your registered address.

If you don’t have the old phone or are new to mobile banking , follow step two only. If you have any problems logging in, call us on 0818 724 724 (International +353 1 771 242)

Android

Why can’t I log into the app?

Check your phone software is up to date

Make sure your phone is running the latest software version. If your software isn't up to date, update it in your phone settings.

If your phone can’t upgrade to an operating system we use, it is no longer safe to bank online and you won’t be able to log into the app.

Is your phone software up to date?

Checking your operating system Android - Video Descriptions and Transcripts

This video, titled Checking Your Operating System Is Up to Date (Android), begins with the AIB logo and the text “Checking your operating system is up to date (Android) – Manage your banking with our AIB mobile app” on a purple background. Soft background music plays throughout. The video features a smartphone walkthrough showing how to open the Android Settings app, scroll to Software Update, and tap it to check if the operating system is current.

The demonstration explains what to do if an update is available: tap Download and Install. It also shows how to enable auto-download to keep the device up to date. The video concludes with a closing screen featuring the AIB logo and the text: “Get it done in your AIB app,” “Manage your banking with our mobile app,” and the regulatory disclaimer: “Allied Irish Banks, p.l.c. is regulated by the Central Bank of Ireland.” The background music fades out gently.
[ON-SCREEN TEXT: Checking your operating system is up to date (Android) – Manage your banking with our AIB mobile app]
[VISUAL: AIB logo appears above the title on a purple background; a smartphone is displayed showing the Android Settings demo]
[NON-SPEECH: light background music playing]

Here’s a simple guide to check your Android phone is up to date.
Open Settings and scroll down to Software Update.
[VISUAL: Settings app icon tapped; Settings screen displayed; scrolling to Software Update option]

Tap Software Update.
[VISUAL: Software Update option selected; update screen displayed]

This shows that your operating system is up to date.
[VISUAL: Message displayed: “Your software is up to date”]

If not, tap Download and install.
[VISUAL: Download and Install button highlighted]

To ensure your operating system is always up-to-date, turn on auto-download.
[VISUAL: Auto-download toggle switched on]

[Visual: AIB logo appears with the text:
“Get it done in your AIB app.”
“Manage your banking with our mobile app.”
“Allied Irish Banks, p.l.c. is regulated by the Central Bank of Ireland.”]
[Music fades out]
[End of video.]

Check date & time Settings

Make sure Automatic Date and Time is turned on in your phone.

Check if the version of the AIB mobile app is up-to-date

Check whether you have the latest version of our app; if not, update the app.

It’s best to have auto updates turned on and ensure you have the latest version of the app.

If you’re still having trouble - delete & reinstall the app. You will need to re-enrol for SCA and then log in as normal.

Do you have the latest version of the AIB mobile app? (Google Play Store)

Updating your AIB mobile app Android - Video Descriptions and Transcripts

This video, titled Updating Your AIB Mobile Banking App (Android), begins with the AIB logo and the text “Updating your AIB mobile banking app (Android) – Manage your banking with our AIB mobile app” on a purple background. Soft background music plays throughout. The video features a smartphone walkthrough showing how to open the Google Play Store, search for “AIB Mobile Banking,” and check the app’s status.

The demonstration explains what the button indicates: if it says “Open,” the app is up to date; if it says “Update,” the app needs updating. It then shows tapping “Update” to install the latest version. The video concludes with a closing screen featuring the AIB logo and the text: “Get it done in your AIB app,” “Manage your banking with our mobile app,” and the regulatory disclaimer: “Allied Irish Banks, p.l.c. is regulated by the Central Bank of Ireland.” The background music fades out gently.
[ON-SCREEN TEXT: Updating your AIB mobile banking app (Android) – Manage your banking with our AIB mobile app]
[VISUAL: AIB logo appears above the title on a purple background; a smartphone is displayed showing the Google Play Store demo]
[NON-SPEECH: light background music playing]

Here’s a simple guide to ensure your AIB mobile banking app is up to date on your Android device.
Go to the Google Play Store and search AIB Mobile Banking.
[VISUAL: Google Play Store icon tapped; search bar shows “AIB Mobile Banking”]

If it says ‘Open’, your app is up to date.
[VISUAL: Button shows “Open” highlighted]

If it says ‘Update’, this means you’re not on the latest version of the app and it needs updating.
Tap Update.
[VISUAL: Button shows “Update” highlighted; update in progress]

[Visual: AIB logo appears with the text:
“Get it done in your AIB app.”
“Manage your banking with our mobile app.”
“Allied Irish Banks, p.l.c. is regulated by the Central Bank of Ireland.”]
[Music fades out]
[End of video.]

If you have lost your phone, or had it stolen, or you have a new phone and/or a new phone number, please follow these steps.

If you get a new mobile phone you will have to download the AIB mobile app again to set up your new phone for SCA. And if you change your mobile phone number you need to update it online.

If you still have your old phone, update your phone number through the settings menu of the app or Internet Banking.

Download our app to your new phone and set up Strong Customer Authentication (SCA). You’ll need the code before you log in; If you do not have the code, please contact us and we will post it out to your registered address.

If you don’t have the old phone or are new to mobile banking , follow step two only. If you have any problems logging in, call us on 0818 724 724 (International +353 1 771 242)

Need some help?

For other queries on services provided by AIB, visit our Help Centre here

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For information of specific current security threats to our Internet and Mobile Banking

Visit Security Centre

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Call us now to get help and guidance in this area

Call 0818 724 724

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Trouble logging in to the old AIB mobile app

Are you using our new app?

Why can’t I log in to the mobile app?

Which device do you have?

Apple iOS

Android

Apple iOS

Why can’t I log into the app

Check if your phone has up-to-date software

Is your iPhone software up to date?

Checking your operating system Apple - Video Descriptions and Transcripts

Check date & time settings

Check focus modes

Check if you have the latest version of our app

Do you have the latest version of the AIB mobile app? (Apple Store)

Updating you mobile banking app Apple - Video Descriptions and Transcript

If you have lost your phone, or had it stolen, or you have a new phone and/or a new phone number, please follow these steps.

Android

Why can’t I log into the app?

Check your phone software is up to date

Is your phone software up to date?

Checking your operating system Android - Video Descriptions and Transcripts

Check date & time Settings

Check if the version of the AIB mobile app is up-to-date

Do you have the latest version of the AIB mobile app? (Google Play Store)

Updating your AIB mobile app Android - Video Descriptions and Transcripts

If you have lost your phone, or had it stolen, or you have a new phone and/or a new phone number, please follow these steps.

Need some help?

Security Centre

Call us now