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Trouble logging in

Still using our old app?

You’re on the old app if your login screen is white and your home screen looks like this.

The information below relates to our new app. We’ve started rolling out our new app, you might not have access to it just yet. Sit tight, we’ll let you know as soon as it’s available to you.

We’ve built a new app to support you in the life you’re after. It includes new features to help you manage your money as well as making quick and easy payments.

Information on our old app
Two smartphones displaying the old mobile app, showing a login prompt screen on the left and an accounts overview with balance and quick pay option on the right. The new app is available on app version 26.6.23 and higher.

Which device do you have?

Apple iOS

Android

    

Apple iOS

Check your phone is on the latest operating software

If you can’t log into the AIB mobile app, you may need to update your phone to the latest operating software. Updating allows the app to continue to maintain high standards of digital safety, security and protection. To check if an update is needed, go to your phone settings, then tap ‘General’ and finally tap ‘Software Update’.

If your phone can’t update to the latest version (iOS 15.1), the app cannot be used. You can still access your banking using Phone Banking or by logging into Internet Banking.

Check date & time in settings

If you've trouble logging in to your AIB mobile app, try checking the date and time in your device settings is correct. Go to your phone settings, then tap ‘General’, ‘Date & Time’, and turn on ‘Set Automatically’.

Check focus modes

Focus Mode can stop some of our services in the AIB mobile app from working.

Go to your phone settings, then ‘Focus’ to see what focus type you set for the AIB mobile app. You can add or change the AIB Mobile to any of your focus mode types.

Check you have the latest version of the AIB mobile app

To check that you are on the latest version of the app, go to your ‘App store’ and search ‘AIB Mobile’. If we have a new update available, you will be able to update it in the ‘App Store’. 

You can turn on automatic app updates in your phone. Go to your phone settings, then under ‘Apps’ search for ‘App store’ and turn on ‘App Updates’.

Do you have the latest version of the AIB mobile app? (Apple Store)

Do you have the latest version of the AIB mobile app? (Apple Store)

Video descriptions and transcript

    

Android

Check your phone is on the latest operating software

If you can’t log into the AIB mobile app, you may need to update your phone to the latest operating software. Updating allows the app to continue to maintain high standards of digital safety, security and protection. To check if an update is needed, go to your mobile phone settings and tap ‘Software Update’.

If your phone cannot update to the latest operating software (Android 10), the app cannot be used. You can still access your banking using Phone Banking or by logging into Internet Banking.

Check date & time in settings

Go to your phone settings and tap ‘General Management’, ‘Date & Time’, and turn on ‘Automatic date & time’.

Check you have the latest version of the AIB mobile app

To check that you are on the latest version of the app, go to your ‘Google Play Store’ and search ‘AIB Mobile’. If we have a new update available, you will be able to update it in the ‘Google Play Store’

You can turn on automatic app updates in ‘Google Play Store’. Tap your ‘Profile icon’, then ‘Settings’, ‘Network preferences’ and turn on ‘Auto-update apps’.

Do you have the latest version of the AIB mobile app? (Google Play Store)

Do you have the latest version of the AIB mobile app? (Google Play Store)

Video descriptions and transcripts

New phone, lost it, or had it stolen?

If you get a new phone, the AIB mobile app will need to be downloaded and set up again.

If you’ve changed your number, you will need to update and confirm it.

New phone and phone number

  1. If you still have your old phone, you can change your number in the AIB mobile app. 
    • Log into your app. 
    • Tap the ‘Profile icon’ in the top left-hand corner of the screen. 
    • Next, tap ‘Your profile’.
    • In the ‘About you’ section you can update your mobile number.  
  2. You should also make sure to also unregister (iOS) or uninstall (Android) your old phone from the app in both the app settings and your phone settings. To do this in the app: 
    • Tap the profile icon in the top left-hand corner of the home screen.
    • Then tap 'Login and security'
    • Tap 'Manage apps' and select the device you want to unregister/uninstall the app from, and tap 'Remove'
  3. Download the AIB mobile app from your ‘App Store’ (iOS) or ‘Google Play Store’ (Android) and log in with your 8-digit registration number and Personal Access Code (PAC). Once you login you can set up a passkey, our new easy and fast way of logging into your app.

If you don’t have the old phone or if you are a new AIB mobile app customer, follow step two above. If you have any problems logging in, call us on 0818 724 724 (+353 1 771 242 for outside the Republic of Ireland).

New phone and same phone number

If you get a new phone, you will need to download and set up the AIB mobile app again.

  1. Download the app from your ‘App Store’ (iOS) or ‘Google Play Store’ (Android) and log in with your 8-digit registration number and 5-digit Personal Access Code (PAC). Once you log in you can set up a passkey if you want to, our new easy and fast way of logging into your app.
  2. Make sure to you unregister (iOS) or uninstall (Android) your old mobile phone from the app in both the app settings and your phone settings. To do this in the app:
    • Tap the profile icon in the top left-hand corner of the home screen.
    • Then tap ‘Login and security’.
    • Tap ‘Manage apps’ and select the device you want to unregister/uninstall the app from, and tap ‘Remove’. 

If you have any problems logging in, call us on 0818 724 724 (+353 1 771 242 for outside the Republic of Ireland).

Same phone and new phone number

To update your mobile number:

  1. Log in to your AIB mobile app. 
  2. Tap the ‘Profile icon’ in the top left-hand corner of the screen. 
  3. Select ‘Your profile’, then ‘About you’ and update your mobile number.  

If you have any problems logging in, call us on 0818 724 724 (+353 1 771 242 for outside the Republic of Ireland).

Google Play Store is saying my device is not compatible when I try to download the latest version of the app. What should I do?

If you see the message ‘Your device is not compatible’ in Google Play, it means Google has checked your phone against the app requirements and decided that it doesn’t meet one or more of them to download or update the app.

Here are some common reasons for this:

  • Your Android version may be too old to support the app.
  • Google Play Store checks that the security settings on your mobile meet its requirements before allowing an application to be installed or updated.


Things you can try:

  • Check for a phone software update.
  • Recent app downloads can sometimes impact your device's security status.
  • Open the Google Play Store and run a scan using Play Protect to check for potentially harmful apps.
  • Restart your phone.
  • Open the Google Play Store and check for updates.