Passkey

Video descriptions and transcript

• Brief video description

  This video shows how to set up a passkey in the AIB mobile app, allowing you to log in quickly and securely using your device’s built-in authentication.

• Extended video description

  This video provides a step-by-step guide to setting up a passkey in the AIB mobile app. It explains how passkeys provide a faster and more secure way to access the app using the same method used to unlock a mobile device, such as Face ID, Touch ID, a fingerprint, PIN or passcode.

  The video demonstrates how to access login and security settings from your profile, enable passkeys, and create a new passkey. It also shows how device settings may need to be updated before a passkey can be created, depending on the mobile operating system being used.

  The video explains where passkeys can be managed within the app, including options to rename or remove them, and shows how passkeys can be used during future logins. It also notes that users can continue to log in using their Personal Access Code (PAC) if required and directs viewers to AIB.ie for additional information.

• Video transcript

  [Music playing]

  [Visual: iPhone displayed on the left showing the AIB app home screen with log in button at the bottom and AIB logo above; title appears on the right: “How to set up a passkey.”]

  [Narrator / On-screen text:]
  “Here’s a video on how to set up a passkey - an easy and fast way to log into the app.”

  “With a passkey you can access the AIB app the same way you unlock your phone with Face ID, Touch ID, or your device passcode.”

  “Passkeys are more secure because they are on your device and can’t be guessed or easily stolen.”

  [Visual: Phone screen displays the AIB app login screen.]

  “To start, log into the AIB mobile app.”

  [Visual: Home screen showing profile initials in the top left corner.]

  “You will see your initials on the top left of the home screen.”

  [Visual: Profile menu opened.]

  “Tap these to open your profile.”

  [Visual: Login and security option selected.]

  “Tap on Login and security.”

  [Visual: Toggle option displayed for Skip Registration number.]

  “For an easier login check you have Skip Registration number toggled on.”

  [Visual: Passkeys option selected within login and security settings.]

  “On the login and security page, tap on Passkeys.”

  [Visual: Create a passkey option displayed.]

  “To set one up, tap Create a passkey.”

  [Visual: System prompt displayed directing the user to their device settings.]

  “If you don’t have passkeys set up already, you will see a pop up that brings you to your phone’s settings.”

  “You can turn passkeys on in your mobile phone settings.”

  [Visual: Device settings prompt displayed.]

  “Tap Open Password Options for iOS or Continue for Android.”

  [Visual: Passkeys list showing a newly added passkey.]

  “Your new passkey will appear in the passkeys section of your app.”

  [Visual: Passkey selected showing options to rename or remove.]

  “You can tap on a passkey to rename or remove it.”

  [Visual: Login screen showing passkey sign-in option.]

  “When you log in you will see the option to Use your passkey for a quick and easy log in.”

  “You can still use your PAC, personal access code, to login if you ever need to.”

  [Visual: Reference to AIB website for further information.]

  “For more information on passkeys go to AIB.ie and search for passkey.”

  [Visual: AIB logo spins into view. Text underneath reads: “For the life you’re after.” An arrow points to aib.ie.]

  [Text: For the life you’re after. Visit AIB.ie]

  [Text: Allied Irish Banks, p.l.c. is regulated by the Central Bank of Ireland.]

  [Music fades out]
  [End of video]