Common AIB mobile app queries

 

To download the AIB mobile app:

For our old mobile app, you’ll need:

Customer connectivity to the app, using the mobile phone signal, will depend on the telecom provider's mobile / wi-fi / broadband network speed. This may vary depending on:

 

If you encounter any problem with your mobile phone internet connection, you should contact your mobile network provider /broadband or wi-fi service provider.

First, you need to unregister the AIB mobile app from your old phone. To do this: 

 

To download the AIB mobile app on your new phone:

First, you need to unregister your old phone.

You can now download the AIB mobile app on your new phone and follow the set up. 

Yes, you need to be registered for AIB Online Banking to use the app.

Then:

To unregister call us on 0818 724 724 (+353 1 771 2424).

 

Once your phone is unregistered our mobile app won’t work on it. 

You can reset your PAC in the AIB mobile app.

You can reset your PAC in the app. On the login screen open ‘Trouble Logging In?’

 

You can enter a new PAC and confirm it.

 

You will need to confirm your registration number and provide the PIN for your debit card to do this.

When you open the app, before entering your PAC, press the icon on the top right corner of the screen to access “One time login - redirect”. This will redirect you to Internet banking where you can access a different profile without registering with the phone.

Or

You can go to aib.ie on your browser and select the login button and log in to internet banking from your phone.

Check that:

 

Notifications are automatically switched on if you have an Android phone.

 

To switch them off, go to 'Settings', 'Notifications' and toggle off for the AIB mobile app.

 

Apple:

Go to 'Settings', 'Notifications' and toggle on or off for the AIB mobile app.

 

Transaction limits apply when making payments. Some transaction fees may also apply, see more information on fees and charges (PDF, 24 pages, 2.9MB).

Transaction limits apply to the payments.

 

Some transaction fees may also apply, see more information on fees and charges (PDF, 24 pages, 2.9MB).

 

International payments are not available on the app as these require a card reader. To access those payments please log into the browser AIB Internet Banking.

A jailbroken or rooted device is where a phone is modified to remove some of the security features. Through this hackers may steal your personal information, damage your device, attack your network, or introduce malware, spyware, or viruses.

Jailbroken or rooted phones do not work on the latest version of the AIB mobile app.

However, you do have the option to access your online account through Internet Banking on a browser using one of the following methods to set up for Strong Customer Authentication (SCA):

You can set up SCA with your mobile device with an Irish or UK mobile number. You can still access the AIB mobile app and set up for SCA with an international phone number however, you will need a card reader to set it up.

If you have two devices, you can pair one profile to one device and the other profile to the other device.
  

If you have only one device, you will need to choose if you are going to set up SCA via the AIB mobile app for your personal or business profile. For the profile not paired to the app – you have two alternatives:

 

* Please note that you can use the ‘Limited Access’ functionality on Internet Banking to view your other accounts. This allows you to view your accounts and make payments to existing beneficiaries. However you will need to log in with a code at least every 90 days. If you need to access other services, you will need to log in using your Card Reader

Yes. You can use the AIB Mobile app on a foldable phone when it is folded and being used like a standard smartphone.

 

When your foldable phone is opened to its larger screen, the app may recognise the foldable phone as a tablet. As the AIB Mobile app is not currently supported on tablets, it will not work as expected in this mode.

 

To use the AIB Mobile app, keep your phone folded and use it like a standard smartphone.

Log in to the app and tap the question mark icon in the top right corner to open Help and Support.

 

From here, tap ‘Find AIB branch’ to view branches near you.

 

To see branches based on your current location, you can allow the AIB Mobile app to use your location. If prompted, select ‘Enable your location to see the nearest branches’.

 

You'll see details about each branch, including the address, opening hours and whether the branch is currently open or closed. If location access is turned on, you’ll also see how far away the branch is from your current location.

 

Select a branch to view more information, including a map of the branch location, available services, appointment booking options, a sensory map of the branch’s interior, accessibility information and opening hours.