AIB Help & Guidance Change of Address

If you’d like to change your details, we’re here to help. Here are a few things to know before you get started:

You can change your details on the AIB mobile app. Sometimes this option isn’t available, you can find more information here. If you can’t update your details online, please follow the on-screen instructions. You can also visit any AIB branch where a member of our team will be happy to help.
When you update your email address or phone number, you’ll need to confirm them on the mobile app. If they need to be confirmed, they’ll be highlighted in red. Follow the steps on screen and you’ll see a green tick once they’re confirmed.
To update your name and/or gender, please visit any AIB branch and bring proof of identification.

Changing your address

Account Type	How to change your address
Sole current account, loan, mortgage or credit card	Mobile App: Use the AIB Mobile App to update your address Internet Banking: Change your address through Internet Banking. You will need your card reader to do this. Branch: If you can’t change your address online, please visit any branch and a member of our team will help. Phone: You can also call 0818 724 724 or +353 1771 2424 from outside Ireland. For credit cards, only the principal cardholder can change the address.
Any joint account, Direct Deposits, Currency or Corporate Operations accounts	Branch: visit any branch and a member of our team will help you change your address for these accounts. If you have a joint account, we may need a signature from both account holders, which you can bring to a branch or return by post.
AIB Life policies	Please contact AIB Life and have your policy number ready. You can do this in any of these ways: Mobile App: On the AIB life hub (you can access the AIB life hub within the Products section on the AIB Mobile app). Email: hello@help.aiblife.ie Call: 01 912 4455 Post: Post a signed written instruction confirming your new address to: AIB life, PO Box 8172, Blackrock, Co Dublin, Ireland.
Irish Life and Ark Life plans	To change your address on your Irish Life or Ark Life plans, please contact Irish Life and have your policy number ready. You can do this in any of these ways: For Irish Life Plans: Through MyIrishLife Login (www.irishlife.ie) For both Irish Life and Ark Life plans: Email at Customerservice@irishlife.ie Call 01 704 1010 Post a signed written instruction confirming your new address to: Irish Life, Lower Abbey Street, Dublin 1, D01 PK03.
AIB Insurance Services Ltd Home and Car Insurance	To change your address on your AIB home or car insurance please contact AXA, the underwriter for AIB Insurance Services and have your policy number ready. You can do this in any of these ways: E-mail at aibmotor@axa.ie or aibhome@axa.ie Call 0818 27 26 25 (Monday to Friday 8:00 to 20:00). Post a signed written instruction confirming your new address to: AIB Insurance Services Ltd, Wolfe Tone House, Wolfe Tone Street, Dublin 1, D01 HP90.
AIB Insurance Services Ltd Travel Insurance	To change your address on your AIB travel insurance, please contact Chubb the underwriter for AIB Insurance Services, by phone on 1800 24 24 67, Monday to Friday, 9:00 to 17:00. Please have your policy number ready when you call.
AIB Merchant Services	To change your address for AIB Merchant Services products, please go to https://www.aibms.com/
AIB Customer Treasury Service	To change your address on your AIB Customer Treasury Services products please contact us in any of these ways: Email at aib.customertreasuryservices@aib.ie Call 01-772 4003. Post a signed written instruction confirming your new address to: AIB Customer Treasury Services, Treasury Documentation Team, 1st Floor, 10 Molesworth Street, D02 R126, Ireland. Please include your customer name when you contact us and any changes will have to be in accordance with your bank mandate.
Business Credit Card	Branch: A member of our team will help you change your address for these accounts or send a signed instruction to: AIB Card Issuing, PO Box 708, Sandyford, Dublin 18.

Changing your phone number and email address

You can update your email address and phone number on the AIB Mobile app and on AIB Internet Banking.

If you can’t update these details online, please visit any branch and a member of our team will help. You can also call 0818 724 724, or +353 1771 2424 from outside Ireland, Monday to Sunday, 09:00 to 17:00.

How to change your details

AIB mobile app

You’ll need to confirm your email address and phone number. If they still need to be confirmed, they’ll be highlighted in red. Follow the steps on screen and they’ll show a green tick once confirmed.

You can update your address, email address or phone number by logging in to the app.

On the home screen select the ‘Profile’ button in the top left-hand corner of the screen.
Next, select ‘Your profile’, then ‘About you’.
You can edit your address, email address or phone number where the pencil icon is.

To update your name or date of birth, please visit any branch and bring proof of identification. We’ll be happy to help you there. For more information about changing your details on mobile click here for videos.

If you are using the old app:

To update your details:

Log in to the app.
Go to Settings and Profile.
Follow the steps on screen.

If you can’t update your details in the app, please follow the instructions on screen or visit any branch and we’ll help. For more help, you can watch our video guide.

A woman is smiling while holding and using her phone.

A man sitting on a chair with his laptop in his lap

Internet Banking

You can change your details online. You’ll need your Card Reader to do this.

Log in using the button below.
Go to Services and select My details.
Follow the steps on screen.

We’ll send confirmation to your My Messages inbox once your details have been updated.

In a branch

You can update your address, email address and phone number in any branch by using the Kiosk or by speaking with a member of our team. You’ll need your AIB debit card to use the Kiosk.

To update your name, please visit a branch and bring proof of identification. We’ll be happy to help.

A man speaking with an employee in an AIB branch

Questions and Answers

Your request will normally be completed within one working day. If you have a Finance & Leasing account or a Currency account, it can take up to three working days to update those accounts. Once we’ve changed your address, we’ll send you a confirmation message by text or to My messages on AIB Internet Banking and the AIB mobile app.

Any correspondence being sent while we’re processing your request may be sent to your previous address.
There are some situations where we’ll need to help you update your address another way:
- You have a joint account or product. Please visit any branch and a member of our team will help you change your address for these accounts.
- You have AIB life, Irish Life services, Merchant Services, Customer Treasury Service or Ark Life Assurance services account/s. Please contact the provider/area directly to update these accounts. Find out more information on how to contact these areas.
- You have a business account or a commercial credit card.
- We don’t have a valid proof of identity or address for you.
- If you have any of the following accounts: Currency, Corporate Operations, Business credit card or a Direct Deposit account, you need to visit a branch to update your address.
You can use one of the following and it must be in date:
- Passport,
- Passport card,
- EU/EEA driving licence (with photo), or
- EU national identity card.

Sustainability

MyMortgage tool

Changing your personal details