Confirm by AIB Authenticator App

When shopping online with your AIB business debit or credit card, you may be asked to confirm it’s you using your card.

Get set up

To approve online payments, you or one of your additional business cardholders need to use the AIB Authenticator App.

Download the app from the Apple App Store or Google Play Store and follow the steps to set it up.

Your business card may not work for online purchases if you’re not set up on the app.
This app is for AIB business cards only.

To set up the app

1. Download the AIB Authenticator app

2. Select your region

Select the region your business card was issued from. You can add cards from more than one region and use the same login information to confirm your purchases.

3. Allow notifications

Allow the AIB Authenticator notifications if requested, so we can send you alerts when you need to approve a payment. Go to Settings on your phone, select AIB Authenticator and make sure notifications for the app are turned on.

4. Log in/register for the app

If you’re registered for Phone & Internet Banking, log in with the registration number and Personal Access Code (PAC) you use for the AIB mobile app.

If not, register within the app.

5. Set up your device for the app

Choose a phone number to receive the code to verify your device.

6. Confirm your mobile numbers in the app

We’ll ask you to confirm your mobile numbers (personal and business) by sending a code to your phone to enter into the app.

7. Add your business card/s

Add your business cards and you’re ready to use your business card online. You can add more than one business card to the app.

AIB Authenticator App user guide (PDF, 11 pages, 2.4MB)

User guide for Business card users

Video Descriptions & Transcript

This is a silent animated video that uses on-screen text and simple graphics to guide business customers through the process of downloading and setting up the AIB Authenticator app.

The video begins by informing viewers that shopping online with their business card is changing and directs them to visit the AIB website for more information. The AIB logo is displayed throughout the video.

Viewers are instructed to download the AIB Authenticator app from the Google Play Store or Apple App Store. A visual example of the app’s App Store page is shown.

The video then demonstrates, using an animated mobile phone, how to open the app and follow the setup instructions. Users are advised to allow notifications if prompted.

Instructions are provided on how to log in using a Phone and Internet Banking Registration Number and Personal Access Code (PAC) for personal or sole trader accounts. An alternative option is shown for users who do not have Phone and Internet Banking, allowing them to register using their email address.

The video shows users confirming their personal and business mobile numbers and then adding their business card to the app.

The video ends by directing viewers again to visit the AIB website for more information, along with regulatory information stating that Allied Irish Banks PLC is regulated by the Central Bank of Ireland.
[Animated video with no music or voiceover. Text-only visuals.]

[On-screen text:]

Shopping online with your business card is changing. Here’s what you need to do.

[Visual: AIB logo appears.]

[On-screen text:]

Visit our confirm by auth app page.

[Small print:]

Allied Irish Banks PLC is regulated by the Central Bank of Ireland.

[On-screen text:]

Download the AIB Authenticator app

[Google Play Store and Apple App Store badges appear.]

[Visual of the AIB Authenticator app page in the Apple App Store.]

[On-screen text:]

Open the app and follow the instructions. If asked, allow notifications to use the app.

[On-screen text:]

Log into the app using your Phone and Internet Banking Registration Number and Personal Access Code (PAC) for your personal or sole trader account.

[Visual: Email icon appears.]

[On-screen text:]

If you don’t have Phone and Internet Banking, you can register for the app by using your email.

[Visual: Register button appears and is selected.]

[On-screen text:]

Click register and follow the instructions.

[Visual of confirmation codes being entered on a phone.]

[On-screen text:]

Confirm your personal and business mobile numbers.

[Visual of AIB business cards.]

[On-screen text:]

Add your business card and follow the instructions.

[Visual: AIB logo appears.]

[On-screen text:]

Visit our confirm by auth app page.

[Small print:]

Allied Irish Banks PLC is regulated by the Central Bank of Ireland

Watch how to set up the app

How to confirm it’s you using the AIB Authenticator App

You’ll see a message on screen asking you to check your phone.
Tap on the message on your phone. Then follow the instructions to confirm the purchase.
Return to the online store, you may need to press the button ‘I have approved in my app’ or ‘Complete’ before your purchase is confirmed.

If you don’t get the notification, you can also confirm your purchase within the app:

- Log into the app and follow the on screen steps, or

- Log in and tap on the bell icon on the top right of the Account screen and follow the steps.

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