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Withdrawing from Your Contract During the Cooling-Off Period (Within 14 Days)

If you purchase an insurance policy and decide it’s not suitable for you, you have the right to withdraw from (cancel) the contract within a specific timeframe, known as the cooling-off period. 

To cancel your Home Insurance policy within the 14-day cooling-off period, select Cancel contract link.

AIB partner with AXA to provide Home Insurance. By clicking  “cancel contract” you will be redirected to an AXA-managed website.
Cancel contract

Cancelling your policy after the Cooling-Off Period (After 14 Days)

How to Cancel

Contact us using the details below:

Email: aibcancelmypolicy@axa.ie

Phone: 0818 27 26 25
 

  • Policy number

  • Full name

  • Property address of the policy you wish to cancel

 

What You Receive

If you cancel after the cooling-off period has ended, we will refund the part of your premium that covers the remaining days of the policy, minus an administration fee.

  • We will not refund less than €15.

  • If you are paying in instalments, we do not refund any amount unless you made an overpayment.

  • No refund is available if a claim has been made on your policy or you have been involved in any incident likely to result in a claim during the current period of insurance.

Additional information

For details on remunerations, please visit our insurance remunerations page (PDF, 2 pages, 145KB)

Some of the above links direct you to external sites, which have their own terms of use.

Allied Irish Banks, p.l.c. is an agent of AIB Insurance Services Limited for the provision of general insurance products. AIB Home Insurance is exclusively underwritten by AXA Insurance dac.

AIB Insurance Services Limited, trading as AIB Insurance Services is regulated by the Central Bank of Ireland.

Allied Irish Banks, p.l.c. is regulated by the Central Bank of Ireland.