How do I report my AIB card(s) as lost or stolen?

Video description & transcripts

• Short description

  A clear, step-by-step guide showing how to cancel and replace a lost or stolen card using the AIB Mobile App.

• Extended description

  This video explains how to cancel and replace a lost or stolen card through the AIB Mobile App. Beginning with the AIB logo and introductory text, the video transitions to a mobile walkthrough where a cursor selects the Cards menu, identifies the correct card, and chooses between “lost” or “stolen.” It demonstrates how to confirm the delivery address, choose whether to keep or replace the PIN, and complete the cancellation. The video ends with the usual AIB closing screen, tagline, and regulatory notice as the background music fades out.

• Video transcript

  [Visual: AIB logo appears.]

  [On-screen text: “Lost or stolen card” and “Manage your banking with our mobile app.”]

  [Background music plays softly.]

  [Narrator:]

  "If you’ve lost your card or it’s been stolen, here’s a step-by-step guide on how to cancel your card."

  [Visual transition]

  [Visual: The view switches to the AIB Mobile App home screen. A cursor demonstrates each step.]

  "Log in to the AIB Mobile App and select the Cards menu."

  [Visual: The cursor taps Cards.]

  "If you have more than one card, swipe across to find the one that is lost."

  [Visual: The cursor swipes through cards.]

  "Then tap Cancel and Replace My Card."

  [Visual: The button is selected.]

  "From the list of options, choose either Lost Card or Stolen Card."

  [Visual: The cursor selects one option.]

  "You will then see the address that the new card will be sent to."

  [Visual: The card replacement address appears on-screen.]

  "If this is correct, tap Yes."

  [Visual: The cursor confirms.]

  "Next, you need to confirm whether you want to keep the existing PIN or to ask for a new PIN."

  [Visual: A PIN preference screen appears.]

  "Finally, check you are cancelling the right card and tap Confirm."

  [Visual: The cursor confirms the cancellation.]

  [Visual: A confirmation screen appears.]

  "This screen confirms that you have successfully cancelled your card."

  [Visual: AIB logo appears with the text:

  “Get it done in your AIB app.”

  “Manage your banking with our mobile app.”

  “Allied Irish Banks, p.l.c. is regulated by the Central Bank of Ireland.”]

  [Music fades out]

  [End of video.]