Authenticating our emails – helping you to recognise us, and trust us

To help protect our customers, we use ‘Domain-based Message Authentication, Reporting, and Conformance’ (DMARC). This helps to give AIB control over who can send emails on our behalf. We have more control, so we can help keep you more secure.

 

DMARC makes sure that our emails to customers pass certain checks; like if the email originated from an authorised sender, and if emails have been tampered with in transit.

 

If an email fails the checking process, DMARC tells the customer’s email server what to do with it. The server can then either:
 

DMARC has been in place for several years; it’s monitored daily and regularly aligned to our requirements.

As well as DMARC, AIB also uses ‘Brand Indicators for Message Identification’ (BIMI).  This allows the AIB logo to appear on our emails which can help customers build trust and recognise our emails; and assists our defences against email attacks, like phishing.  Whilst this will help customers recognise our emails, we recommend continuing to follow our fraud and phishing guidance.

Not all customers see the AIB logo.  The logo is visible where a customer’s email provider supports BIMI, including providers such as Google, Yahoo and Apple. Customers using email providers that do not support BIMI, such as Microsoft (for example, hotmail.com addresses), will not see the logo.

Customers with Gmail addresses can also see a blue verified tick next to the AIB logo.