AIB Policy on Cookies and Tracking Technologies
 

Effective 20 August 2026    

This policy explains how cookies and other tracking technologies work on AIB Group websites, and on our mobile applications ("apps", including the AIB Mobile App), and why we use them. This policy also explains how you can accept, manage and disable cookies on AIB websites and Apps.

What are cookies and other tracking technologies?

Cookies are small text files that are placed on your device or accessed from your device when you visit our websites.  Cookies may be set by us, by your browser, or by a third party whose cookies we deploy on our websites.

You might be familiar with browser cookies, but there are other types of tracking technologies used on our websites. These include local storage objects (LSOs), flash cookies, tags, web forms, web beacons, pixels, software development kits (SDKs) ‘like’ buttons and social sharing tools.

Our apps use technologies that are similar to cookies to support essential functionality and, where you choose to allow them, to help us understand performance and show relevant content.

To make this policy easier to read, we refer to all of these technologies as "cookies”. When we refer to a “device” we mean your computer, smartphone, tablet, or whatever you use to visit our website or app.

Our use of cookies may change from time to time. When this happens, we will show you the cookie banner again and ask you to review your cookie preferences.

Some cookies work by collecting and storing some of your personal data. For information on how we collect and use your personal data in AIB please refer to our Data Protection Notice.

What types of cookies do we use?

• First party cookies are set by us.
• Third party cookies are set by third parties whose services we use, or partner with, to run content on the page you’re viewing.
• Session cookies are deleted when you close your browser or app.
• Persistent cookies stay on your device until they expire, or you delete them from your browser. These enable us to remember things about you as a returning visitor. 

Our websites and apps use both session and persistent cookies.

How we use Cookies

We use cookies to store your settings and preferences, to provide products and services you request and to track our website and app performance.

We also use cookies to understand how you use our websites and apps and how we can improve them.  We may also use cookies to provide you with relevant content, advertising and marketing sometimes in conjunction with our third party marketing partners.

Some cookies (Strictly Necessary cookies) are essential to make our websites and apps work correctly, so they cannot be turned off.  Other cookies (Performance, Functional and Marketing) are non-essential, but are useful to us, and you can choose whether to enable these or not.  Our default setting is to have all non-essential cookies turned off unless you choose to enable them.

See the “Cookie List” below for more information on the categories of cookies we use, and the types of cookies that fall within each category.   The information is provided under the following headings.

• Cookie Subgroup refers to the party who has created the cookie.
• Cookies refers to the name of the cookie, you can click the cookie name to find out more information about what it does.
• Cookies Used refers to where the cookie lives. “First Party” refers to cookies that live on AIB webpages. “Third party” refers to cookies that live on the webpages of other service providers who we partner with.
• Duration refers to the length of time a cookie remains stored on a user’s device before it expires or is deleted.

What types of personal data do we receive through cookies?

Examples are listed below. These include information we access directly from your device without storing or accessing a file:

• Cookie browser data: cookie identifiers, time/date, services/products selected, whether or not you have consented to cookies and which categories you've consented to.

• Device data: device type, screen resolution, operating system version, browser rendering core, its version and basic settings

• Log data: Time and duration of usage of our websites and search data

• Location data: Data about your country of access as indicated by your device

• Behavioural data: Data on how you engage with the content of our website, such as: pages visited, if you came from a marketing campaign, button clicks etc.

When you use the AIB Mobile App, the app generates identifiers to support functionality and to apply your preferences. These identifiers do not directly identify you.
 

Who will receive or have access to your personal data relating to cookies?

We may disclose your cookie-related data to third parties or allow them to access that information in connection with the purposes mentioned above. Examples of these third parties can be categorised as follows:

• Advertising technology (Adtech), advertising platforms and data exchange technology providers

• Advertising, PR, digital and creative agencies

• Cloud software system providers, including database, email and document management providers

• Facilities and technology service providers including scanning and data destruction providers

• Insurers and insurance brokers

• Legal, security and other professional advisers and consultants

• Market and customer research providers

• Social media platforms

• Website and data analytics/modelling platform providers

• Website and app developers, and

• Website hosting services providers

How to accept, manage and disable cookies?

Some cookies enable us to make essential features of our websites work correctly and these cookies cannot be turned off.  Other, non-essential, cookies are very useful to us or to you, but as these cookies are not essential to the working of our websites, we will ask for your consent before we place them on, or access them from, your device. Our default setting is to have these non-essential cookies turned off unless you choose to allow them.

If you want to accept, manage or disable the cookies on our websites, you can do this at any time by clicking the shield icon in the left hand corner of every page. If you do not change your preference, your current preference, will continue to apply.

If you use the AIB Mobile App, you can review and manage your preferences for non-essential cookies and similar technologies at any time by locating your profile icon in the top-left corner of the screen and choosing Cookies. When you first use the app, we will ask you to choose which non-essential categories of cookies you wish to allow (Performance, Functional or Marketing). You can change your choices at any time.

If you disable any of the non-essential cookies, then the corresponding functionality or features of the website may not work properly, or at all. Your use of the core functions and features of the website will not be affected.

You may also need to clear cookies set on our website from previous web browsing sessions. You can do this in your browser settings.  However, this will clear all cookies including the essential cookies.  Below are instructions on how to do this on major browsers:

Google Chrome

Apple Safari

Microsoft Edge

Mozilla Firefox

If you delete cookies relating to a website, you'll be treated as a first-time visitor the next time you visit the website.

For more information on how Google uses personal data visit Google’s Privacy & Terms site