Alert - August 2014

At AIB we take security seriously. We aim to protect you against the threats associated with internet fraud. However, it's important that you also take care to guard your information against internet fraudsters. Here, you will find details of specific current security threats to our internet banking customers and alerts that you should be aware of.  

Malware Threat Update

Phone/Virus Scam Alert

Fraudlent Phone Calls Alert

Email (Phishing) Alert

Variation on Email Fraud Attacks

Text Message Alert

Pop Up Alert

Malware Threat Update

You may have seen reports in the press recently regarding current threats from sophisticated malware. Although these threats are serious, you can do simple things to protect yourself. Be suspicious about any emails you are not expecting, even from trusted sources. Do not click on links contained in emails. Make sure that you set your PC to update the Operating System and your Malware protection automatically.

For more information on staying safe online go to:

Phone/Virus Scam

It has come to our attention that a number of phone calls claiming to be from Software or Anti-Virus companies are in circulation.

When you answer the phone, the caller will advise you that they are technical support and noticed from their records that you might need to have your computer updated. They usually include a threat such as telling you your whole system is about to collapse or that all of your passwords and security keys are going to be made known in the public domain unless you perform the required upgrade, etc. They will attempt to convince you to allow them remote access to your computer.

** It is important to note, the caller is using this opportunity to install virus software to your computer to obtain your personal details.

You may be lulled into a false sense of security by the caller. In some cases, they are able to provide you with personal information such as your credit card number or home address, etc.

The call can result, on occasion, with customers giving all their credit or debit card details or agreeing to make payments online via money transfer agents, for the service provided. At this stage the fraudster obtains the relevant card details through either the virus installed or indeed if you provide your card details. The fraudster will be able to complete further transactions on your card without your knowledge.

These are fake!

These phone calls are NOT from genuine software companies - they are a fraudulent attempt to obtain your banking details.

What should you do if you have received one of these telephone calls?

DO NOT disclose any details.

END the call and

CONTACT US immediately if you have divulged any of your banking details.

Contact us

AIB Card Users: or telephone 01 2838344
First Trust Bank Card Users: or 028 90241822
Allied Irish Bank (GB) Card Users: or 028 90236644

Fraudulent Phone Calls

It has come to our attention that a number of phone calls purporting to be from AIB or different companies, such as Western Union are in circulation.

Upon answering the phone, the caller may attempt to talk you into providing personal banking information e.g. card details, which means they will be able to complete further transactions on your card without your knowledge.

Some callers may advise that you have won or inherited money. If you are asked for money up front to release this money, its probably a scam!

These are fake!

These phone calls are NOT genuine - they are a fraudulent attempt to obtain your banking details.

What should you do if you have received one of these telephone calls?

DO NOT disclose any details.

END the call and

CONTACT US immediately

Contact us

AIB Internet Banking Users: or telephone 0818 724 724.
AIB iBusiness Banking Users: Telephone: 0818 72 00 00
First Trust Bank Users: or 028 9034 6034 (08:30 to 17:00 Mon to Fri)
Allied Irish Bank (GB): or 028 9034 6060 (08:30 - 17:00 Mon to Fri)

Email Alert

AIB may on occasion send you product related or marketing surveys via email. It is important to note that these mails will not ask you for personal or banking information.

It has come to our attention that a number of fraudulent (Phishing) emails purporting to be from Allied Irish Banks p.l.c. are in circulation. These emails require your AIB Internet Banking log in details and personal information. Please be aware that AIB Internet Banking will NEVER request your full PAC (Personal Access Code) or Code Card details by email or phone.

Examples of the subject headings of some of these fraudulent (phishing) emails are:

  • Account Locked
  • Mobile Phone Number not on profile
  • AIB Internet Security Update
  • Important information regarding your account
  • Important Security Issue


(Please note: this is not an exclusive list of subject headings)

Examples of Phishing emails in circulation

Some of the fake messages in these fraudulent (phishing) emails are:

"Your Internet Banking account has expired. Renew your account information NOW. Please download and complete the attached form."

"Your AIB Online Banking access is suspended."

"Please be informed that we send emails asking you to verify your account maximum three times a year."

"Note that Your AIB CodeCard is about to expire. In order for it to remain active, Use the button below to Activate your CardCode and get Unlimited Access on your Internet Banking."

"Your Internet Banking access has been suspended due to many unsuccessful login attempts. You are kindly advised to follow the instructions below to reactivate your account. The activation form is attached to this email. Please download the attachment, open it,and follow the instructions on your screen."

These emails are NOT from AIB - they are a fraudulent attempt to obtain your banking details.

What should you do if you have received one of these emails?

DO NOT respond to the email or click on any links.
DO NOT open or download any attachments.
DO NOT provide any details.

Forward the email to and then delete it immediately.

Please remember AIB NEVER asks customers to enter their Internet Banking log in details or Code Card numbers via email or through a link in an email.

Click here for more information on Phishing

Variation in Email Fraud Attacks

The bank has been advised by customers of a new type of fraud attempt. Criminals are sending emails purporting to be from a Supplier to their Irish Customers. The email advises that the Supplier has changed their bank account number and that all future payments are to be made to the new account which belongs to the criminal.

If you receive such an email, we would recommend that you take the following steps:

  • Contact the supplier using the existing agreed contact number to verify the request.
  • Check the email address - it may be different to the genuine one
  • Do not use any phone number that has been provided on the email purporting to be from the Supplier.
  • Never open attachments to an email unless you are satisfied the email is genuine
  • Ensure that all your iBB Users are aware of this threat and that they should report any suspicious activity immediately.

Once you have ascertained that the mail is in fact fraudulent, we would suggest that you delete the mail immediately.

Pop Up Alert

AIB is aware of fraudulent pop up windows that appear while logged in to AIB Internet Banking.

These windows may state various issues, such as "your Code Card is due to expire" and prompts you to enter some personal and/or banking information.

These pop up messages are NOT from AIB, they are a fraudulent attempt to obtain your banking details and are caused by malware which has infected your computer. (Malware refers to software programs designed to damage or do other unwanted actions on a computer system. Common examples of malware include Viruses, Worms, Trojan horses and Spyware).

DO NOT enter your code card details into the fraudulent pop up window.
DO contact us immediately if you are presented a pop up window within Internet Banking.
DO run a scan from your anti-virus software to help detect any viruses which may be on your computer.
DO NOT log on to AIB Internet Banking from the infected computer until all viruses have been professionally removed.

Text Message Alert

AIB is aware that a number of fraudulent text messages are being circulated purporting to be from AIB.

Examples of the text messages include:

  • Sign up now for the AIB Card reader, which offers extended security when using AIB Internet Banking services.
  • Your access to AIB Internet Banking has been suspended because your AIB Code Card has expired.

The text message contains a link which will bring you to a fraudulent website and request you to enter your Registration Number, Full Personal Access Code (PAC) and 100 codes from your Code Card.

These text messages are NOT from AIB. They are a fraudulent attempt to obtain your banking details.

Remember AIB will never send a text message in relation to your AIB Internet Banking.

DO NOT RESPOND to the text or CLICK ON ANY LINKS in the text.
DO NOT log in to the FAKE website from your computer.
REMEMBER to log in to AIB Internet Banking at ONLY.

AIB is a registered business name of Allied Irish Banks, p.l.c. Registered Office: Bankcentre, Ballsbridge, Dublin 4.

Registered in Ireland: Registered No. 24173.

Allied Irish Banks, p.l.c. is regulated by the Central Bank of Ireland.

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