Security Centre
AIB Code Card
The AIB Code Card is an additional layer of security which enables us to offer customers an extensive range of services online.
The 'Code Card' is simply a card that contains a list of 100 individual code numbers. The AIB Code Card is unique for every customer and each code on the AIB Code Card will only ever be used once. We have combined information that only you know (your Registration Number and Personal Access Code) with information that you will now have in your possession (the AIB Code Card). This is known as '2nd Factor Authentication'.
You will be required to enter 2 codes from your AIB Code Card to complete certain transactions on AIB Internet Banking.
Security Warning
AIB Internet Banking Security Warning
AIB is aware that fraudulent emails are being circulated to our customers at present. There has also been an increase in Trojan/Virus activity requesting AIB Code Card Numbers.
DO NOT give out ANY personal or security details including your Personal Access Code (PAC) or codes from your AIB Code Card.
DO NOT enter a code(s) from your AIB Code Card at Log In.
DO contact us if you receive a fraudulent email or if you see any suspicious activity when using AIB Internet Banking.
If you receive an email requesting these details, do not click on any links, do not open any attachments and do not reply to the email. Immediately forward it to alert@aib.ie, delete the mail and contact AIB on the number below.
If you notice any unusual or suspicious activity when using AIB Internet Banking, stop using the computer and immediately contact AIB on the number below.
AIB (ROI) 0818 724 724 or +353 1 771 2424.
First Trust and AIB GB
For Code Card information in relation to First Trust and AIB GB Online Banking please click on the links below:
AIB Code Card enables us to offer our customers, timesaving and secure services.
Questions
- Do I need an AIB Code Card?
- How can I order an AIB Code Card?
- How will I get my AIB Code Card?
- Where should I keep my AIB Code Card?
- When will I be asked for a code from my AIB Code Card?
- How do I use my AIB Code Card?
- Will I need my AIB Code Card every time I log in to AIB Internet Banking?
- What happens if I enter the wrong code from my AIB Code Card?
- What happens if my AIB Code Card is lost or stolen?
- What happens when I use up all the codes on my AIB Code Card?
- Who can I contact if I need assistance using my AIB Code Card?
Answers
Do I need an AIB Code Card?
If you want to use the following services on AIB Internet Banking you will need an AIB Code Card.
- One-off transfers to other bank accounts.
- International Payments.
- Setting up a Standing Order.
- Apply for a Credit Card online.
- Change a Direct Debit online.
- Set up and view eStatements online.
- Self Service options such as the ability to set-up Bank and Credit Card accounts to which you can then transfer money.
When you select one of these services we will remind you that you need an AIB Code Card to use the service. Depending on the service selected you will be asked to enter either one or two codes from your AIB Code Card to complete the transaction.
How can I order an AIB Code Card?
If you have never previously held an AIB Code Card you can order the card online, through AIB Internet Banking.
The card can be ordered anytime when you select one of the services which require a code from the AIB Code Card. We will remind you that you need an AIB Code Card to use the service and we will give you the option to order it there and then.
You can also order an AIB Code Card over the telephone by contacting a Customer Service Adviser at the following number:
AIB (ROI) 0818 724 724 or +353 1 771 2424,
How will I get my AIB Code Card?
When you order your AIB Code Card online through AIB Internet Banking, it will be sent to you in the post and you will receive it within 3-4 business days.
If you do not receive your AIB Code Card within this timeframe, please contact a Customer Service Adviser at the following number:
AIB (ROI) 0818 724 724 or +353 1 771 2424,
Where should I keep my AIB Code Card?
Your AIB Code Card should be kept in a secure place and the codes on the card should never be divulged to any third party. It can be carried with you in your wallet or purse, allowing you use the services which require a code(s) from your AIB Code Card at any time.
Important points to remember:
DO NOT give out ANY personal or security details including your Personal Access Code (PAC) or codes from your AIB Code Card.
DO NOT enter a code(s) from your AIB Code Card at Log In.
DO contact us if you receive a fraudulent email or if you see any suspicious activity when using AIB Internet Banking.
If you receive an email requesting these details, do not click on any links, do not open any attachments and do not reply to the email. Immediately forward it to alert@aib.ie, delete the mail and contact AIB on the number below.
If you notice any unusual or suspicious activity when using AIB Internet Banking, stop using the computer and immediately contact AIB on the number below..
AIB (ROI) 0818 724 724 or +353 1 771 2424,
When will I be asked for a code from my AIB Code Card?
Once you have ordered and received your AIB Code Card in the post you will then be asked for a code from your AIB Code Card to complete the following services:
- One-off transfers to other bank accounts (2 codes required).
- International Payments (2 codes required – please note only one code is required when re-using previously completed International Payments).
- Setting up a Standing Order.
- Apply for a Credit Card online.
- Change a Direct Debit online.
- Set up and view eStatements online.
- Self Service options such as the ability to set-up Bank and Credit Card accounts to which you can then transfer money (2 codes required).
Important points to remember:
DO NOT give out ANY personal or security details including your Personal Access Code (PAC) or codes from your AIB Code Card.
DO NOT enter a code(s) from your AIB Code Card at Log In.
DO contact us if you receive a fraudulent email or if you see any suspicious activity when using AIB Internet Banking.
You will not be asked for a code from your AIB Code Card to use other services available through AIB Phone & Internet Banking, other than those listed above.
How do I use my AIB Code Card?
Once you have ordered and received your AIB Code Card in the post, you will be asked to enter a code(s) from your AIB Code Card when using a service listed above.
AIB Internet Banking will ask you to enter a random code(s) from the list of 100 codes on your AIB Code Card e.g. Code Number 24.
You should input the 4-digit code corresponding to the Code Number on your AIB Code Card to confirm a transaction or apply for a service.
If the code you entered is correct, your transaction/application will be completed successfully. It's that simple.
If the code you entered is incorrect you will have 2 more attempts to enter the correct code.
If you are not successful on the next 2 attempts when entering a code from your AIB Code Card, your transaction will not be processed and your AIB Code Card will be 'locked'. You will be advised to contact a Customer Service Adviser at the following number:
AIB (ROI) 0818 724 724 or +353 1 771 2424,
Will I need my AIB Code Card every time I log in to AIB Internet Banking?
No. You will NEVER be asked to enter a code from your AIB Code Card to log in to AIB Phone & Internet Banking nor will you be asked for a code from your AIB Code Card for services on AIB Phone & Internet Banking, other than those listed above.
Important points to remember:
DO NOT give out ANY personal or security details including your Personal Access Code (PAC) or codes from your AIB Code Card.
DO NOT enter a code(s) from your AIB Code Card at Log In.
DO contact us if you receive a fraudulent email or if you see any suspicious activity when using AIB Internet Banking.
If you receive an email requesting these details, do not click on any links, do not open any attachments and do not reply to the email. Immediately forward it to alert@aib.ie, delete the mail and contact AIB on the number below.
If you notice any unusual or suspicious activity when using AIB Internet Banking, stop using the computer and immediately contact AIB on the number below.
AIB (ROI) 0818 724 724 or +353 1 771 2424,
What happens if I enter the wrong code from my AIB Code Card?
If the code you entered is incorrect on your first attempt to confirm a transaction or apply for a service, you will have 2 more attempts to enter the correct code. If you are not successful on the next 2 attempts when entering a code from your AIB Code Card your transaction will not be processed and your AIB Code Card will be 'locked'. You will be advised to contact a Customer Service Adviser at the following number:
AIB (ROI) 0818 724 724 or +353 1 771 2424,
What happens if my AIB Code Card is lost or stolen?
If your AIB Code Card is lost or stolen please contact a member of our Customer Service Adviser team immediately on the following number:
AIB (ROI) 0818 724 724 or +353 1 771 2424,
Our Customer Service Adviser team will cancel your AIB Code Card straight away and upon your request order a new AIB Code Card.
What happens when I use up all the codes on my AIB Code Card?
To make things even more secure, your AIB Code Card has a limited life - each code can be used just once. When you have used up most of your codes, you will automatically be issued with a new AIB Code Card. So you don't need to worry about running out of codes or ordering another card.
Who can I contact if I need assistance using my AIB Code Card?
Our AIB Phone & Internet Banking Customer Service Adviser team are available at the following numbers:
AIB (ROI) 0818 724 724 or +353 1 771 2424,
They will be happy to assist you if you have any further queries relating to our AIB Code Card.