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Fraud Prevention

You may have heard or read of occasions when customers from a small number of institutions around the world have been targeted by bogus emails purporting to be from their Bank.

These emails contain a link to the fraudster's site requesting details such as Personal Access Codes (PAC's) or Passphrases to be entered, usually for 'confirmation purposes'. The emails frequently say that the Bank in question has made a technical update and recommends reactivating your account by clicking on a link. The link takes you to a page that appears to be your Internet Business Banking Login page and asks for the security information you use to Login.

Should you receive such an email, please DO NOT respond. First Trust Bank never asks customers to re-register security details by email and the only time that security details are requested over the Internet is within the secure Internet Business Banking environment. This may well be a fraudulent attempt to obtain Internet Business Banking access details in order to remove funds from bank accounts. We are not aware of any attempt to obtain our customers' security details but should you receive any email like this, do not respond and contact us at 0870 2430331.

Please Remember

  • Never reactivate your account or input your security information unless within the secure Phone or Internet Business Banking environment.
  • When you Login to First Trust Bank Internet business Banking you will be asked to enter your user ID and Passphrase.
  • Always keep your logon details confidential e.g. Passphrase.

Our Internet Business Banking website utilises the most up-to-date security systems to protect our customers' financial and personal data. We have a secure Login process and state-of-the-art encryption that prevents anyone from accessing your account online.

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First Trust Bank is a trade mark of AIB Group (UK) p.l.c. (a wholly owned subsidiary of Allied Irish Banks, p.l.c.), incorporated in Northern Ireland. Registered Office 4 Queen's Square, Belfast BT1 3DJ. Registered Number, NI 18800. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. AIB Group (UK) p.l.c is covered by the Financial Services Compensation Scheme, established under the Financial Services and Markets Act 2000.


AIB Group (UK) p.l.c subscribes to the Lending Code and is covered by the Financial Ombudsman Service. Details of the Lending Code are available on request from any First Trust Bank branch or from the Lending Standards Board.


IMPORTANT: Before entering this site please take time to read our Site Legal Notice and Privacy Statement. By proceeding further you are deemed to have read and accepted our Site Legal Notice and Privacy Statement.


The information regarding the products and services contained on the following pages is intended only for the residents of Northern Ireland. If you are not a resident of Northern Ireland it may be unlawful for you to receive this information.