You may have heard or read of occasions when customers from a small number of institutions around the world have been targeted by bogus emails purporting to be from their Bank.
These emails contain a link to the fraudster's site requesting details such as Personal Access Codes (PAC's) or Passphrases to be entered, usually for 'confirmation purposes'. The emails frequently say that the Bank in question has made a technical update and recommends reactivating your account by clicking on a link. The link takes you to a page that appears to be your Internet Business Banking Login page and asks for the security information you use to Login.
Should you receive such an email, please DO NOT respond. First Trust Bank never asks customers to re-register security details by email and the only time that security details are requested over the Internet is within the secure Internet Business Banking environment. This may well be a fraudulent attempt to obtain Internet Business Banking access details in order to remove funds from bank accounts. We are not aware of any attempt to obtain our customers' security details but should you receive any email like this, do not respond and contact us at 0870 2430331.
- Never reactivate your account or input your security information unless within the secure Phone or Internet Business Banking environment.
- When you Login to First Trust Bank Internet business Banking you will be asked to enter your user ID and Passphrase.
- Always keep your logon details confidential e.g. Passphrase.
Our Internet Business Banking website utilises the most up-to-date security systems to protect our customers' financial and personal data. We have a secure Login process and state-of-the-art encryption that prevents anyone from accessing your account online.
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