Phishing is a common technique used by fraudsters in an attempt to obtain personal and security information for the purpose of identity theft or financial gain. The fraudsters use email messages that appear to come from legitimate businesses in an attempt to fool you into supplying your personal details. Financial institutions are frequently targeted by these types of attacks.
There are several steps that you can take to help you recognise and then prevent becoming a victim of phishing.
Phishing emails can look like they come from a real bank email address. Unfortunately, the way Internet email works makes it a relatively simple matter for fraudsters to create a fake entry in the "From:" box.
The below screen is an example of what a phishing email may look like:
The phishing email address that appears in the "From" field of an email is NOT a guarantee that it came from the person or organisation that it states it did. The phishing emails in the example above were not sent using AIB's own systems.
Phishing emails are sent out at random to bulk email lists and the fraudsters will almost certainly not know your real name or indeed anything else about you, and will address you in vague terms like "Dear Allied Irish Banks Customer" or "Dear Valued Customer" or "Dear Customer".
The first thing to remember is that we will NEVER contact you via email unless you have specifically contacted us first. Nor will we email you and ask you for your Internet Banking security codes or any other sensitive information. Phishing emails can often contain odd "spe11ings" or cApitALs in the "Subject:" box (this is an attempt to get around spam filter software), as well as grammatical and spelling errors.
Unfortunately, it is all too possible to disguise a link's real destination, so the displayed link and anything which shows up in the status bar of your email programme can easily be falsified.
If you visit a website after clicking on a link from an email, there are many ways of disguising the true location of a fake website in the address bar.
The website address may start with the genuine website's domain name, but that is no guarantee that it points to the real website. Other tricks include using numerical addresses, registering a similar address (such as www.aib-verify.com), or even inserting a false address bar into the browser window.
Many of the links from these pages may appear to go to the genuine website, but don't be fooled.
AIB NEVER send emails asking customers to confirm their AIB Internet, Mobile & Phone Banking PAC (Personal Access Code) or personal Information
NEVER CLICK ON A LINK/OPEN AN ATTACHMENT, in an email to log in to Internet Banking
NEVER GIVE AWAY CODES from your code card to anyone
If you receive a Phishing email forward it to firstname.lastname@example.org
AIB Internet Banking Users: email@example.com or telephone 0818 724 724.
AIB iBusiness Banking Users: Telephone 0818 720 000.
First Trust Bank Users: firstname.lastname@example.org or 028 9034 6034 (08.30 to 17.00 Mon to Fri)
Allied Irish Bank (GB): email@example.com or 028 9034 6060 (08.30 to 17.00 Mon to Fri)
First Trust Bank & Allied Irish Bank (GB) iBusiness Banking 0870 2430 331 (08.30 to 17.00 Mon to Fri)