FAQ's

Standing Orders

AIB Internet Banking offers you the ability to set up, amend and cancel standing orders online. Whether it is a standing order for saving or paying your monthly rent, you can now update them from the comforts of your own home.

Questions

Answers

What is a standing order?

A standing order is an instruction given to your bank to debit your account and credit your chosen account for a fixed amount on a set frequency (weekly, monthly etc.).

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What are the fees associated with standing orders?

Standing order set-up, amend and cancel functions on AIB Internet Banking are available Free of Charge. Please note that the standard automated/self service account transaction fee applies. Please see our booklet 'A Guide to Fees and Charges for Personal Current Accounts'.

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What is displayed when I click the 'manage my Standing Orders' option?

  • If you have active standing orders on AIB Internet Banking you will see a list of these standing orders.
  • You can set-up a new standing order by clicking the 'Set Up a new standing order' button.
  • If you have inactive standing orders on your AIB Internet Banking profile you can view them here by clicking the 'inactive standing orders'  button.

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What does each status of a standing order mean?

  • "Active" status indicates the standing order is active/valid for the account and will be debited on the next defined payment date.
  • "Cancelled" status indicates the standing order has been cancelled by the customer, or at the customer's request.
  • "Expired" status indicates the standing order has matured or reached the final payment date.

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How do I set up a standing order using AIB Internet Banking?

  • Click 'Transfers & Payments' on the left-hand side menu.
  • Click 'I want to set up a Standing Order' or select the 'My standing order' tab and 'set up a new standing order'.
  • Upon completing all the mandatory fields (marked by an *) correctly, click the 'next' button.
  • Enter the code from your AIB Code Card or AIB Card Reader to confirm set up and click confirm. 
  • You will then be returned to the confirmation page with the message  'Your standing order has been set-up successfully'.

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How do I amend a standing order?

  1. Click 'Transfers & Payments' on the left-hand side menu.
  2. Click the 'My Standing Orders' tab at the top of the page. All your active standing orders will be displayed.
  3. Click the 'amend' button beside the standing order you would like to change. 
  4. The amend screen is displayed and the following fields can be updated

    - Message to appear on your statement

    - Receiver Name

    - Message to appear on receiver statement

    - Additional Information

    - Payment Amount in Cent

    Please note, if you wish to amend any other field in the standing order, you will have to cancel the standing order and set-up a new standing order with the new details.
  5. Once you have made your changes, click the "next" button. The confirmation screen is displayed.
  6. Enter the requested digit from your PAC to accept these changes.
  7. You will then be returned to the confirmation page with the following message 'Your standing order has been amended successfully'.

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How do I cancel a standing order?

  1. Click 'Transfers & Payments' on the left hand side of the screen.
  2. Click the 'My Standing Orders' tab at the top of this page.
  3. Click the "Cancel' button beside the standing order you wish to cancel..
  4. Enter the requested digit from your PAC to confirm the cancelation
  5. You will then be returned to the confirmation screen with the message 'Your request to cancel a standing order has been accepted'

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How do I view all the details of an active standing order on an account?

  1. Click the 'Transfers & Payments' option which is located on the left hand side menu.
  2. Click the 'My Standing Orders' tab located at the top of this page.
  3. A list of active standing orders is presented to you in a table. Click on 'more info' and all the details of the standing order will be presented to you.

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What details does my standing order history log display?

The standing order history log, available after selecting 'more info' records the changes that have been made to the selected standing order since May 2006. For each change made, it stores the date and time, the action completed, the details amended and the channel used to complete the change. All standing order instructions inputted by you on AIB Internet Banking will list Internet as the channel.

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How long does it take to set up/amend/cancel a standing order?


Set up
A standing order can be set-up for the next business day if processed before 20.00 (Irish Standard Time) on a business day. Should the date you select be a weekend or bank holiday, your account will be debited on the next business day.

Example 1: If you set up a standing order before 20.00 on a Friday, the earliest this first payment can be processed is the following Monday, if it is not a bank holiday

Example 2: If you set up a standing order after 20.00 on a Friday, the earliest this first payment can be processed is the following Tuesday, if Monday is not a bank holiday.

Amend/Cancel
Standing order amendments and cancellations can take up to a maximum of 3 business days to be processed.

Example 1: If you amend/cancel a standing order on a Wednesday before 20.00, whereby the next payment date is Thursday or a later date, this change will take effect immediately.

Example 2: If you amend/cancel a standing order on a Saturday, whereby the next payment date is Monday, this change will not take effect for Monday, but will be effective for the following payment date.

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Why am I unable to amend or cancel my Personal Savings Plan standing order?

A PSP (Personal Savings Plan) is subject to a maximum monthly lodgement of EUR1000 and a minimum monthly lodgement of EUR20. To ensure the maximum and minimum monthly lodgement requirements are met, the amend and cancel functions are not available through AIB Internet Banking. If you wish to amend your monthly lodgement to your Personal Saving Plan please contact our Customer Service Advisers on 0818 724 724  (International +353 1 771 2424 ) or you can call into your branch.

Please note when making amendments through our Customer Service Adviser Team you will need your AIB Code Card or AIB Card Reader.

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Why am I unable to amend or cancel a standing order through to my Credit Card account?

Direct debit is the payment mechanism used  to make regular credit card payments. Please contact AIB Card Services on + 353 1 6685500 if you wish to set up a direct debit on your Credit Card account.

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Is there a daily standing order set-up/amend limit?

The maximum amount for a standing order that may be set-up/amended on your AIB Internet Banking is limited on aggregate to EUR2,000 in any business day.

Example: You can set-up a standing order for EUR1,000 and amend a standing order for EUR1,000 on a single business day.

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What is the purpose of the "Number of Payments" field in the set-up screen?

This is an optional field and can be used for calculating the final payment date of a standing order or determining the number of payments made to the receiver's account.

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What will happen if I have insufficient funds in my account to pay my standing order?

On the second consecutive failure of your standing order for insufficient funds, you will receive a letter advising you if the standing order fails for a third consecutive time due to insufficient funds, the standing order will be cancelled without further notice.

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Useful Contacts

For any queries relating to standing orders on AIB Internet Banking, please contact 0818 724 724 or if calling from outside the Republic of Ireland, please contact + 353 01 771 2424.

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