At AIB we are committed to delivering a friendly and professional service to all our customers. We take this commitment very seriously and constantly strive to meet our customers' expectations. Your feedback is very important in ensuring that we can properly and fully evaluate and consider how we are performing.
We recognise that, from time to time, you may encounter difficulties with some element of our service or products.
If our level of service or the quality of any of our products has failed to meet your expectations, please tell us about your experience. We welcome comments/ complaints on any aspect of our service or products and our complaints process is designed to ensure that any issues are addressed promptly and fairly.
We aim to resolve and respond to your complaint as quickly as possible. Where a complaint requires a more detailed investigation it may take us a little longer to resolve your complaint.
In these cases, we will:
And within 4 weeks we will either
In the unlikely event that your complaint is not resolved within 8 weeks, we will write to you with an update on the complaint and an indication of when we expect to provide a resolution. We will also advise you of what further action you may take in the event that you are not satisfied with the progress of your complaint.
If you are not satisfied with the handling of or the final response to your complaint, you can ask the Financial Services Ombudsman for an independent review.
The Financial Services Ombudsman's Bureau,
Lo Call: 1890 88 20 90
Tel:+353 1 6620899
Fax:+353 1 6620890
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