Internet Banking
Online Help
Trouble Shooting
Error Messages
What they mean
Error message: Ref 2033
AIB aim to provide the internet banking service for a minimum of 20 hours daily from 7am to 3am the next morning.
Between the off-peak hours of 3am and 7am it is sometimes necessry to stop the service to facilitate system updates.
During this period, the AIB Phone Banking service is available.
Error message: 24HR01
This error indicates that AIB Internet Banking is experiencing technical difficulties.
We advise that you attempt to logon again at a later time.
Error message: Ref 3
The line of accounts you have set up to view has been closed or changed. Contact our customer service Aadviser team on 1890 24 24 24 (International +353 1 6670024).
Back Button error message
The reason the back button error message is being displayed when you sign using Microsoft Internet Explorer is because of an installation of Macromedia Flash, also known as Macromedia Shockwave. The install causing the problem is a corporate install of Macromedia Flash (.MSI file format), and is not restricted to any specific version.
To solve the problem, corporate users can remove the Macromedia Flash MSI installation from their machine builds and then download and install Macromedia Flash from the web as required. Below is the link required to download the standard form of macromedia, once the existing version of macromedia has been removed.
Alternatively you can download a different browser such as firefox from getfirefox.com. We recommend that home users download this browser and access the AIB website through Mozilla until the fix has been implemented in January.