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Internet Banking

Online Help

Trouble Shooting

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Ensure "Cookies" are enabled

For AIB Internet Banking to work it requires cookies to be enabled. Below are instructions on how to enable cookies for a range of browsers.

Internet Explorer 4 on Windows
  • Go to 'View' on the browser menu bar
  • Choose 'Internet options'
  • Click on the 'Security' tab
  • Set security level to 'Medium'
  • Click 'Ok'
Internet Explorer 5 on Windows
  • Go to 'Tools' on your browsers menu bar
  • Choose 'Internet options'
  • Click on 'Security' tab
  • Set security level to 'Medium'
  • Click 'Ok'
Internet Explorer 6 on Windows
  • Click on 'Tools' on your browser menu bar
  • Choose 'Internet options'
  • Click the 'Privacy' tab
  • Set privacy setting to 'Low' or 'Medium'
  • Click 'Ok'
Internet Explorer 4.0 on a MAC
  • Go to 'Edit' on the menu bar
  • Choose 'Preferences'
  • Click on 'Receiving files' (in the left hand window) so that the options are visible
  • In that option list, click on 'Cookies'
  • In the cookies settings window (on the right hand side) open the dropdown menu next to 'when receiving cookies' and select 'Never ask'
  • Click 'Ok'
Netscape Communicator 4 on Windows
  • Go to 'Edit' on your browser menu bar
  • Choose 'Preferences'
  • In the category window (on the left), click 'Advanced'
  • In the cookies window (on the right) check that the 'Accept all cookies' button is selected
  • Click 'Ok'
Netscape on a Mac
  • Go to 'Edit' in the menu bar
  • Choose 'Preferences'
  • In the category (on the left), click 'Advanced'
  • In the cookies window (on the right), check that the 'Accept all cookies' button is selected
  • Click 'Ok'
Mozilla Firefox
  • Go to 'Tools' in the browser menu bar
  • Click on 'Preferences'
  • At the bottom right hand side of the page you will notice an option entitled cookies, you must click 'Enable'
  • Click 'Ok'
Opera
  • Go to 'Tools' in the browser menu bar
  • Click on 'Preferences'
  • At the bottom right hand side of the page you will notice an option entitled cookies, click 'Enable'
  • Click 'Ok'
Safari
  • Go to 'Safari' in the browser menu bar
  • Click on 'Preferences'
  • Click on the 'Security' icon near the top window
  • Under 'Accept cookies' the 'Always' or 'Only from the sites you navigate' to must be selected
  • Save changes by clicking 'Ok' and then restart you pc

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Check you are using a recent browser

As a security measure AIB has introduced 128-bit SSL encryption to help protect customer information on the Internet. Some older browsers are not capable of providing this level of security.

If you use an old browser you may be prevented from using the service.

Upgrading for most browsers is free and simple to do. Below is a list of some of the more common browsers along with brief instructions on how to check your browser version and level of encryption.

Internet Explorer users

To determine the version:

  • At the top of the browser window in the toolbar section, please click on 'help'.
  • From the Help dropdown menu, please select 'About Internet Explorer'
  • The version number will appear in the window

Version 5.5 or higher will already have 128-bit SSL encryption.

Firefox users

To determine the version:

  • At the top of the browser window in the toolbar section, please click on 'Help'
  • From the Help dropdown menu, please select 'About Mozilla Firefox'
  • The version number will appear in the window

All versions of Firefox have 128-bit SSL encryption.

Netscape users

To determine the version:

  • At the top of the browser window in the toolbar section, please click on 'Help'
  • From the Help dropdown menu, please select 'About Netscape'
  • The version number will appear in the window

To determine the level of encryption used for this browser:

  • From the toolbar menu, click on 'Preferences'.
  • Within the window displayed, from the list of items on the left side, click on 'Navigator'.
  • On the right, below 'Advanced security (SSL) configuration', ensure both the secure sockets layer checkboxes are checked.
  • Click on the 'Configure SSL v3' button
  • On the configures ciphers screen, ensure the rc4 encryption with 128-bit key and an md5 Mac checkbox id checked. If this checkbox is not displayed on the screen, or it says rc4 encryption with a 128-bit key and an md5 (when permitted), then you do not have a browser 128-bit SSL encryption.

Viruses, security breaches and general malicious software is being developed all the time. To ensure you are using the most secure version on your chosen browser we would advise that you periodically check for updates.

Further details on upgrading your browser as well as information on other browsers can be found at www.aib.ie/128.

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Check your browser is not saving your password

Some browsers may ask you if you wish the browser to save your password. This can be a useful and time-saving option for some single password sites.

AIB internet Banking will ask for different characters from your PAC each time. In this case a browser with a 'saved password' will try to use the wrong 'password'.

To stop this from happening follow the instructions below:

Internet Explorer Users
  • From the toolbar menu, click on the Tools button
  • Select 'Internet options'
  • Select the 'Content' tab
  • Select the 'AutoComplete' button
  • Select the 'Clear Passwords' button and click 'Ok' when prompted
Mozilla Users
  • From the toolbar menu, click on the Tools button
  • Select 'Options'
  • Select the 'Privacy' tab
  • Select the 'Clear' button adjacent to the words 'Saved Passwords'.

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Check you have access to secure sites

It may be that your internet connection has been set up in such a way that it will prevent you from accessing secure sites. This is more common in business environments than at home.

Below are links to two sites that have no affiliation with AIB but are hosted on secure sites.

If you are able to view both of these sites than you do not have a problem with accessing secure sites.

If however, you could not access either sites you will need to contact either your IT support (if accessing from within a business environment) or your service provider if you are accessing the internet from home.

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Check you have appropriately selected security settings

In some browsers you have the option to set lower levels of SSL. For 128-bit SSL encryption, which is required for AIB Internet Banking, you must make sure your browser has 'SSL 3.0' selected.

To check your browser, follow the relevant instructions below:

Internet Explorer
  • From the toolbar menu, click on the Tools button
  • Select 'Internet options'
  • Select the 'Advanced' tab
  • Scroll down to the 'Security' settings.
  • Ensure 'Use SSL 3.0' is checked
Firefox
  • From the toolbar menu, click on the Tools button
  • Select 'Options'
  • Select the 'Advanced' tab
  • Scroll down to the 'Security' settings.
  • Ensure 'Use SSL 3.0' is checked
Netscape
  • From the toolbar menu, click on the Edit button
  • Select 'Preferences'
  • Select the 'Privacy & security' tab. Ensure the arrow is pointing down and not across.
  • Select the 'SSL' sub-item.
  • Ensure 'Enable SSL version 3' is checked

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Check your cache is empty

You could be having a problem with file confliction with what has been 'cached' on your machine and what is 'live'.

Clearing your cache should ensure that this is not the problem.

Internet Explorer
  • From the toolbar menu, click on the Tools button
  • Select 'Internet options'
  • Ensure the 'General' tab is selected
  • Click on the 'Delete Files' button
  • Check the 'Delete all offline content' box and click 'ok'
Firefox
  • From the toolbar menu, click on the Tools button
  • Select 'Options'
  • Select the 'Privacy' tab
  • Click the clear button next to the label 'cache'
Netscape
  • From the toolbar menu, click on the Edit button
  • Select 'Preferences'
  • Select the 'Advanced' tab. Ensure the arrow is pointing down and not across.
  • Select the 'Cache' sub-item.
  • Click the 'Clear Cache' button

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