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Internet Banking

Online Help

Frequently Asked Questions

New AIB Internet Banking Help Page

We hope that you like the new look for the AIB Personal Finance website www.aib.ie/personal.

The website was redesigned for the following reasons:

  • to keep the site design up-to-date
  • to improve the way in which you can interact with and navigate around our site
  • to make the site "Accessible" This means we offer the same level of service and access to information for all our customers, regardless of impairments or disabilities they may have

Find out more about the changes we have made.

Because of the new design, the bookmarked page that you may have used in the past to access the AIB Internet Banking log in screen may no longer work.

To ensure that you can continue to access AIB Internet Banking in a secure manner it is important that you update your "favourites" or "bookmark".

Your new bookmark should be www.aib.ie/internetbanking.

This address will never change, and you can always be sure that you are accessing the correct login page.

Frequently Asked Questions

Questions

Answers

1. How do I update my bookmarks / favorites?

A Bookmark or Favorite is a feature of most browsers which allow you save frequently accessed web sites for easy access without having to lookup the exact address. You can add AIB Internet Banking to your list of Frequently Accessed web sites by following these instructions:

If you are using Internet Explorer

1. Type www.aib.ie/internetbanking into the address bar and wait for the page to fully appear
2. From the Menu bar select Favorites
3. Select Add to Favorites from the drop down list
4. Click OK to confirm
5. You can access the site by clicking on Favorites and selecting the required link from the list available.
For additional information and support on Microsoft Products visit
www.microsoft.com/windows/ie/default.mspx

If you are using Netscape Navigator

1. Type www.aib.ie/internetbanking into the address bar and wait for the page to fully appear
2. From the Menu select Bookmarks
3. From the drop down list select Bookmark this page
4. The page you are currently viewing will then be added to your list of
Bookmarks, which can be accessed by clicking on Bookmark and selecting the required link from the list available.
For additional information and support on Netscape Products visit
http://help.netscape.com/

If you are using Mozilla

1. Type www.aib.ie/internetbanking into the address bar and wait for the page to fully appear
2. From the Menu select Bookmarks
3. From the drop down list select Bookmark this page
4. The page you are currently viewing will then be added to your list of Bookmarks, which can be accessed by clicking on Bookmark and selecting the required link from the list available.
For additional information and support on Mozilla Products visit
www.mozilla.org

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2. Should I use this address to access all AIB web sites?

The web site address www.aib.ie/internetbanking is primarily for access to the AIB Internet Banking service however you can access a variety of useful services and information using the address www.aib.ie.

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3. Will this change affect my computer?

Changing a favourite or bookmark will not affect your computer, it will simply gie you peace of mind that you are always accessing AIB Internet Banking through a valid URL or website address.

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4. Does this change affect my registration details?

The change in web site address will not affect your account or registration details. You will log in to the service in the same way as before using the same registration details.

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Reasons we are changing the 'Look' of our website:


Accesibility - WAI Priority level 2
AIB have followed the Web Accessibility Initiatives (WAI) lead for making web content accessible. We have aimed to provide a web site that meets all the guidelines set out for priority level one and level two of the current Web Content Accessibility Guidelines (WCAG) document.

Use of JavaScript

There is limited use of JavaScript within this site. We have, on occasion, used it to enhance your experience of this site. No content is out of reach if you do not have JavaScript.

Browser Compatibility
We have tried to ensure that all of the pages on this site are readable in most browsers. In particular we have checked compatibility with the latest versions of the most used browsers such as:

  • Internet Explorer
  • FireFox
  • Safari (for the MAC)

Increased usability
As part of this design we have tried to ensure a simple and usable navigation to allow users to locate information through either an 'area of interest' approach, across the top of the page, or through a 'product focused' approach, to the left of the page.
We have also simplified our page design to make it easier to find useful information on each page. In the case of content pages we have put all relevant links together on the right which allows for easier reading of the actual content.

Print friendly
The current site utilises the latest HTML and CSS techniques to ensure that all pages will print in 'print friendly' format.
This 'print friendly' format removes navigation from the printed page as well as background colours allowing you to print only the information you want in a very easy to read way.
If you are viewing this site with JavaScript enabled you will find that some of the pages contain a link to 'print page'. This is a shortcut to your browsers 'print' option.
If you do not have JavaScript you will have to navigate to the print option of your browser.
In most of the modern browsers, the 'print' option can be found within the 'file' menu in the top left of the browser window.

Scalable font size
We understand that not everyone has '20:20' vision and that to some of you the font on our site may be too small.
We have tried to ensure that all text throughout the site can be scaled up and down as you require it.
In most of the modern browsers, the 'text size' option can be found in the 'view' menu in the top left of the browser window.

Contact us
If you are still having problems navigating or accessing content on this site then please feel free to get in touch with us at sitecomments@aib.ie.
If you are having problems accessing AIB Internet Banking, please contact our Customer Service Advisers for assistance at 1890 24 24 24 or +353 1 6670024.

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