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Internet Banking

Online Help

Frequently Asked Questions

Technical

Questions

Answers

What should I do if I am unable to access the service?

If you are unable to access the AIB Internet Banking service try the following:

  • Check that you have keyed in the correct web address - www.aib.ie/internetbanking
  • Ensure that "Cookies" in your browser settings are enabled
  • Check that you have access to secure sites
  • Check that you are using a recent browser.

For further details regarding problems with logging on view the section on trouble shooting entitled "Can't Log on".

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What should I do if I receive an error message with a reference number?

Within trouble shooting there is a section entitles "Error messages" which gives additional information about the different types of errors.

If possible, follow the onscreen instructions that should accompany the error message.

If you are still unsure about anything you can E-mail us at internetbanking@aib.ie or call our customer service adviser team on 1890 24 24 24 (International +353 1 6670024).

Please note: AIB will never email you requesting your banking or logon detials.

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What should I do if I get a message telling me I have entered incorrect numbers?

This error message is displayed when there is a discrepancy between the information you have inputted and the information held on our AIB Internet Banking customer database.

To correct this error please call our Customer Service Advisers on 1890 24 24 24 (International +353 1 6670024).

You will be asked to enter your Registration Number and the requested digits of your PAC. You should then dial 88 for a customer service adviser.

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How may I access my accounts/banking services if and when the internet channel is unavailable?

If you canot access AIB Internet Banking, and you require immediate banking service you can call our customer service adviser team on 1890 24 24 24 (International +353 1 6670024).

Please note that access through the internet channel may be interrupted during off-peak demand while customer records are updated. Such a period typically starts at approximately 3 am Irish time when the previous day was a business day in the Republic of Ireland.

In such circumstance, service will be restored through the internet channel as soon as possible, generally no later than 7 am Irish time.

Access to AIB Phone Banking is available 24 housrs a day, from anywhere.

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Do you need JavaScript to use this service?

AIB Internet Banking has been designed to work with the help of JavaScript.

At the moment, without JavaScript certain functions and processes within the site will not work.

We are currently working to resolve the dependency on JavaScript and hope to offer a JavaScript independent service very soon. It will continue to use JavaScript but will allow users without JavaScript the same service.

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