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Frequently Asked Questions

Code card

To safeguard your peace of mind when banking online, we have added an additional layer of security to our Internet Banking service called the 'Code Card'.

The 'Code Card' is simply a card that contains a list of 100 individual code numbers. The Code Card is unique for every customer and each code on the Code Card will only ever be used once. We have combined information that only you know (your Registration Number and Personal Access Code) with information that you will now have in your possession (the Code Card).

Code Card enables us to offer our customers new, timesaving and secure services.

Questions

Answers

Do I need a Code Card?

If you want to use the new service enhancements we are introducing to AIB Internet Banking you will need a Code Card. Our new services are:

  • One-off transfers to other accounts in AIB and other banks in the Republic of Ireland
  • New self-service options, which will give you the ability to set-up Bank and Credit Card accounts to which you can then transfer money

When you select one of our new services we will remind you that you need a Code Card to use the service and you will be asked to enter a code from your Code Card to complete the transaction.

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How can I order a Code Card?

You can order a Code Card online, through our internet banking service.

When you select one of our new services we will remind you that you need a Code Card to use the service and we will give you the option to order a Code Card there and then.

You will know when the new services are available to you when they appear under the "transfer money" option in the left navigation of the AIB Internet Banking service.

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When can I order a Code Card?

Our new services and the option to order a Code Card will be made available to you through AIB Internet Banking on a phased basis between 6th December 2005 and the end of February 2006.

If you want to use these new services in advance of February, please contact our customer service adviser team for assistance on 1890 24 24 24.

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How will I get my Code Card?

When you order your Code Card online through AIB Internet Banking, your Code Card will be sent to you via the post and you will receive it within 3-4 working days.

If you do not receive your Code Card within this timeframe, please contact our customer service adviser team on 1890 24 24 24.

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When will I be asked for a code from my Code Card?

When you choose one of our new services you will be reminded that you need a Code Card to use the service.

Once you have ordered and received your Code Card via the post you will then be asked for a code from your code card to complete the following services:

  • One-off transfers to other accounts in AIB and other banks in the Republic of Ireland
  • New self-service options, which will give you the ability to set-up Bank and Credit Card accounts to which you can then transfer money or make payments

You will not be asked for a code from your Code Card to use services that are currently available through AIB Phone & Internet Banking.

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How do I use the Code Card?

Once you have ordered and received your Code Card via the post, you will be asked to enter a code from your Code Card when you complete a new service.

AIB Internet Banking will ask you to enter a random code from the list of 100 codes on your Code Card e.g. Code Number 24.

You should input the 4-digit code corresponding to the Code Number on your Code Card to confirm your transaction.

If the code you entered is correct, your transaction will be completed successfully. It's that simple.

If the code you entered is incorrect you will have 2 more attempts to enter the correct code.

If you are not successful on the next 2 attempts when entering a code from your Code Card, your transaction will not be processed and your Code Card will be 'locked'. You will be advised to contact a customer service adviser.

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Will I need my Code Card every time I sign on to AIB Internet Banking?

No, you will not be asked to enter a code from your Code Card to sign into AIB Phone & Internet Banking nor will you be asked for a code from your Code Card for other services that are currently available on AIB Phone & Internet Banking.

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What happens if I enter the wrong code from the Code Card?

If the code you entered is incorrect on your first attempt to confirm a transaction, you will have 2 more attempts to enter the correct code. If you are not successful on the next 2 attempts when entering a code from your Code Card your transaction will not be processed and your Code Card will be 'locked'. You will be advised to contact a customer service adviser.

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Where should I keep my Code Card?

Your Code Card should be kept secure. It can be carried with you in your wallet or purse, allowing you access to AIB Internet Banking at any time.

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What happens when I use up all the codes on my Code Card?

To make things even more secure, your Code Card has a limited life - each code can be used just once. When you have used up most of your codes, you will automatically be issued with a new Code Card. So you don't need to worry about running out of codes or ordering another card.

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What happens if my Code Card is lost or stolen?

If your Code Card is lost or stolen please contact our customer service adviser team on 1890 24 24 24 immediately. Our customer service adviser team will cancel your Code Card straight away and upon your request order a new Code Card.

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Who can I contact if I need assistance using the Code Card?

Our AIB Phone & Internet Banking customer service adviser team are available on 1890 24 24 24 to assist you if you have any further queries relating to our new Code Card.

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