How do I report my AIB Card(s) as lost or stolen?
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Report Card Online Now
Log in to report your card as lost or stolen by clicking the button below.
Choose the relevant card and select Cancel and Replace my Card.
Follow the steps on screen.
When getting a new AIB Card:
If your card has been set up on your Digital Wallet e.g. Apple Pay, Google Pay and/or Fitbit Pay, your new card will update automatically. The good news is that before the physical card is received, you can spend using the new card, as soon as the new card updates on your Digital Wallet. Debit cards update by 5pm the next working day (if you keep the same PIN), credit cards update immediately.
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Phone Banking
Call our Customer Service Team on 0818 724 724 (+353 1 771 24 24 from outside Ireland) and select option 5.
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In Your Branch
Visit the Quick Banking Area where you can use the Kiosk.
If your card has been set up on your Digital Wallet e.g. Apple Pay, Google Pay and/or Fitbit Pay, your new card will update automatically. Debit cards update by 5pm the next working day (if you keep the same PIN), credit cards update immediately. The good news is that before the physical card is received, you can spend using the new card, as soon as the new card updates on your Digital Wallet.
Click on this short video to see how to report your card lost or stolen on the AIB Mobile App.
For more 'how to' videos to help with your day-to-day banking, click here.
You can download AIB's App from the Google Play or Apple App store.
Before proceeding please read our Site Use Terms and Conditions, Privacy & Cookie statements which apply to your use of this website. AIB and AIB Group are registered business names of Allied Irish Banks, p.l.c. Registered Office: 10 Molesworth Street, Dublin 2.
