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When we change this Notice and what we changed in it.

We will make changes to this notice from time to time, particularly when we change how we use your information, and change our technology and services. You can always find an up-to-date version of this notice:

October 2023

  • We tidied up the presentation of this Data Protection Notice to make it easier to read.
  • We added some information to ‘Special category personal data’ to address information we receive from third parties acting on your behalf when you’re unable to engage with us yourself.
  • We added some more information under ‘Phone conversations’ on why we sometimes record phone conversations.
  • We added another reason why we might use your information under ‘Why we use your information’ because sometimes we need to use information to protect your interests and the interests of others.
  • We added a new reference to the assisted decision-making laws in the list of laws and regulations we follow when using your information.
  • We added another reason – to help you manage your money – in the list of why we might use your information to provide accounts and services.
  • We added a reference to companies we might sell loans to as a reason for sharing information with other companies.

September 2023

In September 2023 we combined our Frequently Asked Questions from this page with a new version of our Data Protection Notice written in plain language. We did not change the meaning of the notice.